GM Operations
Job Description
Title: GM Operations
Company Name: Sundarban Courier Service (Pvt.) Ltd
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ BSc/BA in Business, Computer Science or other relevant field; MSc/MBA is a plus
Job Context:
∎ Job brief:
∎ We are looking for an experienced GM Operations to oversee our organization`s ongoing operations and procedures. The GM Operations role is a key member of the senior management team. As GM operations, you are responsible for managing a team of people, which involves both the engagement and development of these people. Part of the core operations responsibilities includes resourcing or staffing, recruitment, financial processes budgeting, and forecasting. Project delivery functions include planning and strategy support, delivery assurance, quality assurance, client relationship management.
∎ Ultimately, you will ensure that our operations runs smoothly and that the resources are productive.
∎ If you also have excellent people skills, business acumen, and exemplary work ethics, and a minimum of 50 years old, we`d like to meet you. Recent retirees with similar backgrounds and experiences are also encouraged to apply for the said position.
Job Responsibilities:
∎ Collaborating with other senior management to formulate strategies, plans, and procedures
∎ Oversee the implementation of technology solutions throughout the organization
∎ Oversee daily operations of the company and the work of executives
∎ Mentor and motivate teams to achieve productivity and engagement
∎ Set comprehensive goals for performance and growth
∎ Lead employees to encourage maximum performance and dedication
∎ Evaluate performance by analyzing and interpreting data and metrics
∎ Write and submit reports to the Management in all matters of importance
∎ Manage relationships with partners/vendors
∎ Implement efficient processes and standard best practices related to Software Development and the matters/projects related IT Infrastructure.
∎ Coordinate customer service operations and find ways to ensure customer satisfaction and customer retention
∎ Ensure compliance with local and international laws (e.g. data protection)
∎ Manage contracts and relations with customers, vendors, partners and other stakeholders
∎ Evaluate risk and lead quality assurance efforts
∎ Oversee expenses and budgeting to help the organization optimize costs and benefits
∎ Report on operational performance and suggest improvements
∎ Resource Development including Redundancy Planning
∎ Undertake Occasional Audit in multiple capacity
Additional Requirements:
∎ Age at least 50 years
∎ Proven experience as Head of Operations or relevant leadership role
∎ Understanding of business functions such as HR, Finance, Supply Chain
∎ Working knowledge of IT/Business infrastructure
∎ Familiar with Software Development Life Cycles and related Best Practices
∎ Demonstrable competency in strategic planning and business development
∎ Outstanding organizational and leadership abilities
∎ Excellent interpersonal and public speaking skills
∎ Aptitude in decision-making and problem-solving
∎ Experience with implementing IT systems
∎ Knowledge of data analytics and reporting
∎ Good with numbers and financial planning
∎ Outstanding communication and negotiation skills
∎ Excellent organizational and leadership ability
∎ Analytical mind
∎ Problem-solving aptitude
Salary: Negotiable
Application Deadline: 22 Nov 2020
Company Information:
∎ 9 Nov 2020
∎ Sundarban Courier Service (Pvt.) Ltd
Category: HR/Org. Development
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