Front Office Supervisor

Job Description

Title: Front Office Supervisor

Company Name: Hotel Sea World Cox's Bazar

Vacancy: 2

Job Location: Cox's Bazar (Cox's Bazar Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Graduate Or Experience in a hotel or a related field preferred

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
∎ Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
∎ Monitor lobby traffic and adjust staffing accordingly;
∎ Obtain all necessary information when taking room reservations and follow the rate-quoting scenario;
∎ Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
∎ Perform all other duties as requested;
∎ Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner;
∎ Be able to complete a bucket check, room rate verification report, and housekeeping report;
∎ Maintain proper operation of the PBX console and ensure that all hotel standards are met;
∎ Be aware of closed out and restricted dates;
∎ Attend all hotel required meetings and trainings;
∎ Be familiar with hospitality terminology;
∎ Ensure logging and delivery of packages, mail and messages to guests and meeting rooms;
∎ Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner;
∎ Follow all cash handling and credit policies.

Additional Requirements:
∎ Age at least 20 years
∎ Both males and females are allowed to apply
∎ Previous experience in a customer service role
∎ Excellent interpersonal and communication skills
∎ Proven leadership and organizational skills
∎ Working knowledge of hotel management systems
∎ Able to multitask and prioritize tasks
∎ Flexible schedule with the ability to work nights, weekends, and holidays

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Sep 2023

Company Information:
∎ 23 Aug 2023
∎ Hotel Sea World Cox's Bazar
∎ Address : Hotel Motel Zone Beach Road, Cox's bazar

Category: Hospitality/ Travel/ Tourism

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