Front Desk Executive (For realme)

Job Description

Title: Front Desk Executive (For realme)

Company Name: Daosheng Enterprise Development Co. Ltd.

Vacancy: 5

Age: 22 to 29 years

Job Location: Dhaka

Salary: Tk. 16000 - 18000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Consulting Firms, Electronic Equipment/Home Appliances, Call Center, Mobile Accessories

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Consulting Firms, Electronic Equipment/Home Appliances, Call Center, Mobile Accessories

• Age 22 to 29 years
• Only Female

• At least 2 years of job experience is required in any company and any type of role.

Job Context:

• This job circular is for the fastest-growing mobile phone brand, Realme.

Responsibilities:

• Welcome and receive customers at the service center.

• Listen to customer problems and create a service job sheet in the CRM system.

• Give updates to customers about repair status (by phone or directly).

• Inform customers when the repair is done and hand over the device.

• Explain the device problem solutions, service charges, or parts costs clearly to customers.

• Collect customer payments and keep proper records.

• Keep a daily record of customer visits, calls, and services.

• Communicate with engineers to pass customer information correctly.

• Receive customer complaints, and arrange to solve them properly.

• Keep the front desk and waiting area clean and organized.

• Follow company rules and provide friendly customer service.

• Maintain strictly the service center 6S modality and the company`s other standards.

• Assists in service center maintenance to ensure a clean and healthy environment.

• Willing to work under pressure as well as in the holidays if needed.

• Other duties as assigned by management.

• Mobile bill
• Festival Bonus: 2