Job Description
Title: Field Support & Ground Logistics Assistant
Company Name: Enroute International Limited
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ SSC
Experience Requirements:
∎ At least 4 year(s)
Job Responsibilities:
∎ 1. Undertake field support activities in an assigned area or areas, such as at an airport, transit center, third-party facility, camp-based operation or sub-office, or in relation to transportation.
∎ 2. Perform airport services, verifying identities and documentation, visas, tickets and other items in the travel bag; assisting with airport formalities, including flight arrivals, curb-side assistance, check-in, luggage formalities, immigration procedures, security screening systems and customs clearance; escorting arriving individuals to ground transportation and departing individuals to their gates; visually confirming flights have departed; ensuring individuals with special needs or equipment receive appropriate support; and, as needed, sending notifications using relevant systems.
∎ 3. Assist individuals at transit centers or third-party facilities, including upon arrival with sign-in, verification of identity, orientation, food and non-food items and room assignments; during their stay with food and non-food items, instructions, briefings, activities and resolution of issues; and upon departure for medical appointments, return travel or onward travel with briefings, luggage support and transition to transportation. Enter and update relevant data in the appropriate systems and ensure vulnerable individuals are assisted in a manner that ensures their safety, security and comfort; report all issues immediately to the appropriate supervisor(s).
∎ 4. Provide assistance at transit centers and third-party facilities for extended periods of up to 12 hours and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors if issues arise.
∎ 5. Assist in the coordination of transportation from consolidation points, transit centers and third-party facilities, including liaising with service providers, ensuring the identity verification, readiness and organization of individuals being transported, and providing relevant briefings. Assist with baggage sorting, tagging and handling and escort individuals on transportation as needed. Ensure individuals with special needs are provided with appropriate services and report any issues to supervisors immediately.
∎ 7. Provide regular feedback on work being accomplished to the Operations Assistant (Team Leader) and/or supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
∎ 8. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the Operations Assistant (Team Leader) or management of any non-compliance to SOPs or codes of conduct by IOM.
Additional Requirements:
∎ Four years of working experience with secondary [high school] education or Two years of working experience with Bachelor's degree.
∎ Prior Movement Operations or transportation experience is a strong advantage
∎ Prior Camp/Field experice is a strong advantage
∎ Good knowledge of Word, Excel and the internet. Strong interpersonal and communication skills.
∎ Working knowledge of Bangla and locally spoken Rohingya language is Mandatory.
∎ Language: fluency in English and Bangka is required (oral and written)
∎ Competencies:
∎ The incumbent is expected to demonstrate the following values and competencies:
∎ VALUES: Inclusion and respect for diversity, Integrity and transparency, Professionalism, Courage, Empathy
∎ Core Competencies: Teamwork, Delivering results, Managing and sharing knowledge, Accountability, Communication
∎ MANAGERIAL COMPETENCIES: Leadership, Empowering others, Building Trust, Strategic thinking and vision, Humility
Salary:
∎ Monthly gross salary for this position is BDT 49,504.08.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Oct 2023
Company Information:
∎ 9 Oct 2023
∎ Enroute International Limited
∎ Address : ranks business center | house # ka-218/1 (4th floor)
pragati sarani | kuril | dhaka-1229
∎ Business : A leading consulting firm with certified and an experienced business team working closely with national and international strategic partners. emc is unique to provide a complete solution through managing business growth.
Category: NGO/Development
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