Field Operations Coordinator

Job Description

Title: Field Operations Coordinator

Company Name: Dinmajur Platform Service

Vacancy: 2

Age: 18 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Manpower Recruitment, Cosmetics/Toiletries/Personal Care, Individual/Personal Recruitment, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Diploma
• Bachelor/Honors
• Masters

• At least 2 years
• The applicants should have experience in the following business area(s): Manpower Recruitment, Cosmetics/Toiletries/Personal Care, Individual/Personal Recruitment, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Age 18 to 40 years

The Field Operations Executive will be the on-ground face of Dinmajur — responsible for onboarding merchants, recruiting and managing housekeepers and local service providers, activating new areas, and ensuring a smooth, high-quality service experience for every customer. The role demands a hands-on professional who can balance fieldwork, relationship building, and reporting discipline while working independently under pressure.

Key Responsibilities

Merchant & Service Provider Onboarding

• Merchant Onboarding: Identify, approach, and onboard local merchants and partners to expand Dinmajur's service network, while meeting monthly onboarding targets.

• Provider Recruitment: Search, verify, and recruit housekeepers and local service providers from assigned areas through field visits, referrals, and community networks.

• Relationship Building: Build and maintain strong, long-term relationships with merchants, service providers, and community stakeholders.

• Verification & Documentation: Collect required documents, conduct background checks, and ensure each onboarded provider meets Dinmajur's quality and compliance standards.

Field Operations & Supervision

• Daily Field Visits: Conduct regular field visits and inspections to monitor service quality, provider performance, and customer satisfaction.

• Service Provider Management: Supervise housekeepers and local employees, schedule assignments, monitor attendance, and ensure adherence to service standards.

• Local Area Activation: Plan and execute on-ground promotional activities, awareness campaigns, and area activation drives to increase brand visibility and demand.

• Issue Resolution: Quickly identify operational issues in the field and resolve them on the spot or escalate to management as required.

Customer Relationship Management

• Customer Onboarding: Onboard new customers, explain Dinmajur's services and app usage, and ensure a smooth first-service experience.

• Complaint Resolution: Receive, investigate, and resolve customer complaints with empathy, professionalism, and within agreed timelines.

• Customer Feedback: Collect, document, and analyse customer feedback to drive service improvements.

• Retention: Build trust with existing customers to encourage repeat bookings and referrals.

Reporting & Coordination

• Daily & Weekly Reports: Submit accurate daily and weekly field reports covering visits, onboardings, complaints, and area performance.

• Management Updates: Provide regular updates to management on field activities, market intelligence, and operational challenges.

• Internal Coordination: Coordinate closely with the central operations, customer support, and marketing teams to ensure smooth service delivery.

• Data Accuracy: Maintain up-to-date records of merchants, providers, customers, and field activities in the company app and CRM.