Field Operations Excutive

Job Description

Title: Field Operations Excutive

Company Name: Dinmajur Platform Service

Vacancy: 2

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Manpower Recruitment, Cosmetics/Toiletries/Personal Care, Individual/Personal Recruitment, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Diploma
• Higher Secondary
• Secondary

• At least 2 years
• The applicants should have experience in the following business area(s): Manpower Recruitment, Cosmetics/Toiletries/Personal Care, Individual/Personal Recruitment, Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

Dinmajur Platform Service is a fast-growing home service platform in Bangladesh, providing on-demand home solutions that connect customers with verified service providers. From housekeeping to specialised home services, we are building a trusted network that simplifies daily life for thousands of families. As we expand our field operations across the country, we are looking for dynamic, responsible, and community-oriented individuals to join our growing team.

Job Summary

The Field Operations Executive will be the on-ground fac— responsible for onboarding merchants, recruiting and managing housekeepers and local service providers, activating new areas, and ensuring a smooth, high-quality service experience for every customer. The role demands a hands-on professional who can balance fieldwork, relationship building, and reporting discipline while working independently under pressure.

Key Responsibilities

Merchant & Service Provider Onboarding

•     Merchant Onboarding: Identify, approach, and onboard local merchants and partners to expand Dinmajur's service network, while meeting monthly onboarding targets.

•     Provider Recruitment: Search, verify, and recruit housekeepers and local service providers from assigned areas through field visits, referrals, and community networks.

•     Relationship Building: Build and maintain strong, long-term relationships with merchants, service providers, and community stakeholders.

•     Verification & Documentation: Collect required documents, conduct background checks, and ensure each onboarded provider meets Dinmajur's quality and compliance standards.

Field Operations & Supervision

•     Daily Field Visits: Conduct regular field visits and inspections to monitor service quality, provider performance, and customer satisfaction.

•     Service Provider Management: Supervise housekeepers and local employees, schedule assignments, monitor attendance, and ensure adherence to service standards.

•     Local Area Activation: Plan and execute on-ground promotional activities, awareness campaigns, and area activation drives to increase brand visibility and demand.

•     Issue Resolution: Quickly identify operational issues in the field and resolve them on the spot or escalate to management as required.

Customer Relationship Management

•     Customer Onboarding: Onboard new customers, explain Dinmajur's services and app usage, and ensure a smooth first-service experience.

•     Complaint Resolution: Receive, investigate, and resolve customer complaints with empathy, professionalism, and within agreed timelines.

•     Customer Feedback: Collect, document, and analyze customer feedback to drive service improvements.

•     Retention: Build trust with existing customers to encourage repeat bookings and referrals.

Reporting & Coordination

•     Daily & Weekly Reports: Submit accurate daily and weekly field reports covering visits, onboardings, complaints, and area performance.

•     Management Updates: Provide regular updates to management on field activities, market intelligence, and operational challenges.

•     Internal Coordination: Coordinate closely with the central operations, customer support, and marketing teams to ensure smooth service delivery.

•     Data Accuracy: Maintain up-to-date records of merchants, providers, customers, and field activities in the company app and CRM.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2