Expert Call Center Executive

Job Description

Title: Expert Call Center Executive

Company Name: VitaSkin

Vacancy: 2

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• At least 3 years

Published: 2025-10-05

Application Deadline: 2025-10-31

Education:

• Bachelor/Honors

Requirements:

• At least 3 years

Skills Required: Call Center,Client Acquisition,Collaboration and Teamwork,Customer Care,Email Communication,Positive attitude towards challenges,Positive Thinking,Talkative,Typing Skill - Bengali and English

Additional Requirements:

• Only Female

Responsibilities & Context:

Applicants must have relevant experience, be fluent in English & Bangla be results-driven, self-organized. If you believe you have what it takes to lead and ensure flawless customer service and be able to meet and exceed our expectations, contact us!

• Organize and efficiently handle a large volume of inbound calls & messages to clients.

• Answer incoming calls and social media messages from patients and provide information, assistance, and support smartly.

• Schedule patient appointments and coordinate with healthcare providers and medical staff.

• Provide superior service to all customers by understanding their needs/questions and responding to them in a professional and timely manner.

• Follow-up leads until the lead is converted into the customer. Receiving customer inquiries over the phone and through social media following the instructions.

• Keeping accurate records of customer information in the provided CRM software.

• Handle client complaints and offer appropriate solutions to establish long-term customer relationships.

• Refer unresolved customer complaints to designated personnel via the internal system for further investigation.

• Maintaining a courteous approach, ensuring the customer has a positive experience.

• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.

• Handle patient complaints and concerns professionally and empathetically.

• Provide basic medical information and directions to patients as appropriate.

• Collaborate with medical and administrative teams to resolve patient issues.

• Other related tasks are delegated by management. Report complicated issues to the appropriate person regularly.

Job Other Benifits:

• Performance bonus,Profit share,Weekly 2 holidays,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

All benefits are as per company policy.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre