Executive, Tech Support

Job Description

Title: Executive, Tech Support

Company Name: Online Tech Academy

Vacancy: --

Location: Dhaka (Kuril)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service, E-commerce, Educational Technology (Edtech) Startup

Published: 24 Aug 2024

Education:
∎ Bachelor’s degree in Information Technology, Computer Science, or related field.

Requirements:

Additional Requirements:
∎ Strong understanding of SaaS products and cloud-based technologies.
∎ Windows Troubleshooting, Google Docs and Sheets, any desk, Teamviewer.
∎ Fluent in the English language.Technical/Customer support background.
∎ Good presentation and communication skills.
∎ High level of empathy and customer-focused attitude.
∎ Strong understanding of SaaS products and cloud-based technologies.
∎ Windows Troubleshooting, Google Docs and Sheets, any desk, Teamviewer.
∎ Fluent in the English language.Technical/Customer support background.
∎ Good presentation and communication skills.
∎ High level of empathy and customer-focused attitude.

Responsibilities & Context:
∎ Provide efficient client support via email, phone, and chat, addressing queries and resolving issues.
∎ Find and solve software issues using our products and services.
∎ Guide to help clients use our software effectively and improve their experience.
∎ Maintain accurate records of customer interactions, problems, and solutions.
∎ Work with development and product teams to resolve complex issues and improve products.
∎ Educate customers and staff on basic technical procedures and best practices.
∎ Stay informed on new technologies, software, and hardware to provide effective support.
∎ 𝐂𝐨𝐦𝐩𝐚𝐧𝐲 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰: Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 5000+ entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working, and self-driven individuals.
∎ At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.
∎ 𝐉𝐨𝐛 𝐂𝐨𝐧𝐭𝐞𝐱𝐭: We are seeking a highly motivated and customer-focused Tech Support to join our team. In this role, you will be responsible for providing technical assistance and support to our team. If you love helping people and tackling tech challenges, we’d love to hear from you!
∎ 𝐖𝐨𝐫𝐤 𝐏𝐥𝐚𝐜𝐞: SAR Bhaban, Ka-78 Pragati Sarani Main Road, Dhaka 1229
∎ 𝐖𝐨𝐫𝐤 𝐓𝐢𝐦𝐞: 09:00 Am-06:30 Pm
∎ 𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
∎ Provide efficient client support via email, phone, and chat, addressing queries and resolving issues.
∎ Find and solve software issues using our products and services.
∎ Guide to help clients use our software effectively and improve their experience.
∎ Maintain accurate records of customer interactions, problems, and solutions.
∎ Work with development and product teams to resolve complex issues and improve products.
∎ Educate customers and staff on basic technical procedures and best practices.
∎ Stay informed on new technologies, software, and hardware to provide effective support.

Compensation & Other Benefits:
∎ Annual Increment (After Probation/Eligibility)
∎ 2 Times Yearly Festival Bonus
∎ Performance Bonus
∎ Annual Tour
∎ Best Employment Remuneration (Quarterly & Annually)
∎ Birthday Celebration Remuneration and leave
∎ Honeymoon Package For Newly Weds.
∎ Financial contribution for first childbirth
∎ Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee
∎ Mobile bill allowance (Only Entitled)
∎ Unlimited access to reading books
∎ Useful Corporate health card
∎ Relaxing zonesGym Facilities
∎ All Government holidays as per company policy
∎ An environment that fosters accelerated growth and training.
∎ Annual Increment (After Probation/Eligibility)
∎ 2 Times Yearly Festival Bonus
∎ Performance Bonus
∎ Annual Tour
∎ Best Employment Remuneration (Quarterly & Annually)
∎ Birthday Celebration Remuneration and leave
∎ Honeymoon Package For Newly Weds.
∎ Financial contribution for first childbirth
∎ Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee
∎ Mobile bill allowance (Only Entitled)
∎ Unlimited access to reading books
∎ Useful Corporate health card
∎ Relaxing zonesGym Facilities
∎ All Government holidays as per company policy
∎ An environment that fosters accelerated growth and training.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Kuril)

Read Before Apply:

𝐀𝐩𝐩𝐥𝐲 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧:𝐃𝐞𝐚𝐝𝐥𝐢𝐧𝐞: 17th September 2024

Email: [email protected]

Or

Apply: https://forms.gle/y3bxZFhy9eT7KT958

Company Information:
∎ Online Tech Academy
∎ SAR Bhaban, Ka- 78, Pragati Sarani Main Road, Dhaka.
∎ Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 4,000 entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working and self-driven individuals.
OTA has a mission to redefine the education system and solve the unemployment problem by creating and helping digital entrepreneurs build successful online businesses. For that purpose, OTA started Our Journey in 2018. Over the years, thousands of people have changed their lives through the most profitable businesses. They love creating their dream business by joining our mastermind community.


Address::
∎ SAR Bhaban, Ka- 78, Pragati Sarani Main Road, Dhaka.
∎ Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 4,000 entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working and self-driven individuals.OTA has a mission to redefine the education system and solve the unemployment problem by creating and helping digital entrepreneurs build successful online businesses. For that purpose, OTA started Our Journey in 2018. Over the years, thousands of people have changed their lives through the most profitable businesses. They love creating their dream business by joining our mastermind community.

Application Deadline: 23 Sep 2024

Category: IT/Telecommunication