Executive

Job Description

Title: Executive

Company Name: Sultan Overseas

Vacancy: --

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 1 to 2 years
• Freshers are also encouraged to apply.

• Age 25 to 35 years

• The applicants should have experience in the following business area(s):
• Immigration and Education Consultancy Service, Manpower Recruitment, Overseas Companies, Immigration/Visa Processing, Call Center
• Computer knowledge (MS Office, Internet Browsing & Searching)
• Good oral communication skill
• Good listening skill and analytical skill
• Empathy and patience when dealing with customers
• Customer focus and adaptability to different personality types
• Preference will be given to those with experience
• Willing to work in overseas branch
• Skills & Expertise: MS Office, Bangla& English typing, Adobe Photoshop, emailing

• Answering incoming calls from customers and ensuring instant customer satisfaction;

• Respond to customer inquiries

• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same

• Troubleshoot/ helping to resolve customer service problems

• Provide general information

• Maintaining a high standard of call quality as per the requirement of the organization

• Answering incoming calls from customers and ensuring instant customer satisfaction;

• Respond to customer inquiries

• Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same

• Troubleshoot/ helping to resolve customer service problems

• Provide general information

• Maintaining a high standard of call quality as per the requirement of the organization

• Salary Review: Yearly
• Festival Bonus: 2