Executive / Senior Executive-Tech Support

Job Description

Title: Executive / Senior Executive-Tech Support

Company Name: A Reputed Nationwide ISP

Vacancy: --

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Science (BSc)
• Master of Science (MSc)

• 2 to 5 years
• The applicants should have experience in the following business area(s): ISP

• Hands on experience in computer LAN setup and troubleshooting

• Good basic knowledge in IP routing and sub-netting

• Experience in Linux and Windows OS setup and troubleshooting

• Fluency in speaking and writing English and Bangla

• Strong interpersonal skills

• Team player and enjoys work pressure

• Communicate and respond to customers (including domestic and foreign) over email and phone

• Conduct customer visit to address technical issues and ensure customer satisfaction

• Maintain inter departmental communication

• Research and development for adopting new technologies

• Mentor, lead and train up team members

• Work on cyber security including Vulnerability Assessment (VA) and Penetration Testing (PT)

• Participate in a roster based work schedule, including night shifts

• Attend pre-sales technical meetings

• Plan and design system and network solutions for new as well as existing customers

• Work on the routing and switching (Cisco, MikroTik, OLT etc.) including the wireless technologies (Cambium, Unifi, Ruckus, SOHO routers)

• Work on Linux and Microsoft environment of company core system as well as customers

• Design service improvement plan and implement accord

• Mobile bill,Medical allowance,Provident fund,Weekly 2 holidays,Insurance,Gratuity,T/A
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

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