Executive/Senior Executive, Tech Support (Engineer)

Job Description

Title: Executive/Senior Executive, Tech Support (Engineer)

Company Name: A Reputed Nationwide ISP

Vacancy: 05

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 2 years
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering

Graduated from any reputed University in CSE/EEE/ETE

• 1 to 2 years
• Freshers are also encouraged to apply.

• Preferable 1/2 years of working experience (Fresher are also encourage to apply)
• Hands on experience in computer LAN setup and troubleshooting.
• Good basic knowledge in IP routing and sub-netting.
• Experience in Linux and Windows OS setup and troubleshooting.
• Fluency in speaking and writing English and Bangla.
• Strong interpersonal skills.
• Team player and enjoy work pressure.
• Willingness to work extra time if required.

• Providing remote and onsite technical support to the clients.
• Attending complaints and queries made by customers through phone calls, e-mails, or other means.
• Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault.
• Diagnosing and troubleshooting hardware, software, and network faults.
• Performing installations and deployments of various solutions and services at client end.
• Logging in, following up, updating customer complaints, system faults, and other incidents in the trouble ticketing system.
• Testing new technologies.
• Providing technical support based on customer care, field support all over the Bangladesh, 24/7 rostering, and PoP based demography.

• Provident fund,Weekly 2 holidays
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Hospitalization Coverage

• Mobile Allowance