Executive/Senior Executive, Tech Support (Engineer)
Job Description
Title: Executive/Senior Executive, Tech Support (Engineer)
Company Name: A Reputed Nationwide ISP
Vacancy: 05
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 2 years
- Freshers are also encouraged to apply.
Published: 2025-08-14
Application Deadline: 2025-09-12
Education:
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
Graduated from any reputed University in CSE/EEE/ETE
Requirements:
- 1 to 2 years
- Freshers are also encouraged to apply.
Skills Required:
Additional Requirements:
- Preferable 1/2 years of working experience (Fresher are also encourage to apply)
- Hands on experience in computer LAN setup and troubleshooting.
- Good basic knowledge in IP routing and sub-netting.
- Experience in Linux and Windows OS setup and troubleshooting.
- Fluency in speaking and writing English and Bangla.
- Strong interpersonal skills.
- Team player and enjoy work pressure.
- Willingness to work extra time if required.
Responsibilities & Context:
- Providing remote and onsite technical support to the clients.
- Attending complaints and queries made by customers through phone calls, e-mails, or other means.
- Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault.
- Diagnosing and troubleshooting hardware, software, and network faults.
- Performing installations and deployments of various solutions and services at client end.
- Logging in, following up, updating customer complaints, system faults, and other incidents in the trouble ticketing system.
- Testing new technologies.
- Providing technical support based on customer care, field support all over the Bangladesh, 24/7 rostering, and PoP based demography.
Job Other Benifits:
- Provident fund,Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Hospitalization Coverage
Mobile Allowance
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 9.18% |
| American International University Bangladesh (AIUB) | 3.95% |
| Green University of Bangladesh | 3.35% |
| Northern University Bangladesh | 3.22% |
| Dhaka International University | 2.68% |
| Jahangirnagar University | 2.21% |
| European university of Bangladesh | 2.01% |
| North South University | 1.94% |
| Uttara University | 1.88% |
| Bangladesh University of Business and Technology | 1.81% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 83.19% |
| 31-35 | 12.66% |
| 36-40 | 2.28% |
| 40+ | 1.07% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 21.43% |
| 20K-30K | 49.83% |
| 30K-40K | 19.83% |
| 40K-50K | 6.36% |
| 50K+ | 2.55% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 29.81% |
| 0.1 - 1 years | 13.86% |
| 1.1 - 3 years | 25.99% |
| 3.1 - 5 years | 13.46% |
| 5+ years | 16.88% |
