Executive/ Senior Executive - Front Desk

Job Description

Title: Executive/ Senior Executive - Front Desk

Company Name: Neways International Company Limited

Vacancy: 10

Age: 22 to 34 years

Job Location: Dhaka

Salary: Tk. 18000 - 24000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Hostel

• Bachelor of Business Administration (BBA) in Hospitality Management
• Bachelor of Business Administration (BBA) in Marketing
• Diploma in Hotel Management in Hospitality Management

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Hostel

• Age 22 to 34 years
• Only Male

• Excellent communication and interpersonal skills.

• Strong customer service and problem-solving abilities.

• Good knowledge of front office management and reservation systems.

• Sales and marketing orientation, capable of promoting services and offers.

• Ability to work under pressure and multitask.

• Tech-savvy with basic knowledge of MS Office and hotel management software.

• Focus on generating sales, meet sales targets and KPIs
• Greet and welcome all visitors warmly and professionally.
• Manage guest check-in and check-out procedures efficiently using reservation software or manual registers.
• Handle phone calls, email, and online inquiries related to bookings, availability, and services.
• Maintain up-to-date records of room reservations, guest profiles, and feedback.
• Coordinate with housekeeping and maintenance departments to ensure timely service delivery.
• Manage and monitor daily cash transactions, bills, and payment collections.
• Prepare daily financial summaries and reports for the accounts department.
• Handle POS systems for service billing and ensure accurate transaction records.
• Provide guests with information about the local area, transportation, attractions, and services.
• Resolve guest complaints, requests, or issues promptly and professionally.
• Collect and record customer feedback for quality improvement and brand development.
• Support the branding strategy by maintaining a positive image of the hostel at all times.
• Participate in digital marketing efforts, including social media and online review management.
• Track competitors' offers and contribute ideas for improving service packages and increase sales.
• Ensure front office area cleanliness, safety, and compliance with hospitality standards.
• Maintain guest confidentiality and follow standard operating procedures.

• T/A,Mobile bill,Performance bonus
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• In-house free accomodation in AC room

• 3 times meal (Breakfast, Lunch &Dinner)

• Free Gym facilities.

• Free laundry facilities

• Free amenities facilities