Executive / Senior Executive / Assistant Manager - CS Department
Job Description
Title: Executive / Senior Executive / Assistant Manager - CS Department
Company Name: Seagold Supply Chain Management Ltd
Vacancy: 2
Age: At most 35 years
Job Location: Chattogram, Dhaka
Salary: Negotiable
Experience:
- At least 4 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Freight forwarding, Supply Chain
Published: 2025-11-01
Application Deadline: 2025-11-30
Education:
- Bachelor/Honors
- Bachelor of Business Administration (BBA)
- Master of Business Administration (MBA)
Requirements:
- At least 4 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Freight forwarding, Supply Chain
Skills Required: Customer Service Management,Freight forwarding knowledge,Good English communication skills (verbal and Written),MS OFFCIE,Positive attitude towards challenges,Problem solving and multi tasking skill,Time Management and Prioritization,Working under pressure
Additional Requirements:
- Age At most 35 years
Responsibilities & Context:
Capability to navigate stressful situations
Proficiency in English is essential, along with strong writing skills
Receiving directives from international clients and agents, and disseminating the information to shippers, exporters, buying houses, and trading companies
Coordinate with the Operations, Documentation, Accounts and CFS teams to ensure smooth shipment handling.
Effective monitoring of shipments from initiation to release at the destination
A mindset geared towards working under pressure and collaborating as a team member
A positive attitude is necessary to meet the needs of customers and agents, ensuring their requirements are fulfilled.
Ability to assist customers and agents in making informed decisions regarding shipments, particularly in selecting shipping lines when needed.
Capable of supporting the finance and accounts team with billing, especially concerning Debit Notes, Credit Notes, and necessary adjustments
Empowered to make independent decisions when required for shipment purposes
Proficient in global communication with agents, customers, and trading companies is essential.
Competent in managing daily operations while maintaining timely communication
Collaborate with the Operations, Documentation, and Accounts teams to facilitate seamless shipment handling.
Monitor and track shipments (Air/Sea Export & Import) and provide customers with timely updates.
Possess thorough knowledge and a meticulous approach before sending HBL, MBL, shipment advice, and pre-alerts to overseas parties, agents, and customers
Keep accurate records of all correspondence and shipment-related documents.
Follow up on payment collections and nurture strong client relationships.
Support the sales team with rate inquiries and customer feedback when required.
Job Other Benifits:
- Mobile bill,Provident fund,Weekly 2 holidays,Insurance,Gratuity
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Annual Leave Encashment.
Mobile, Laptop and others as per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
