Executive/ Jr. Executive - Customer Service (Garments Accessories)
Job Description
Title: Executive/ Jr. Executive - Customer Service (Garments Accessories)
Company Name: Good and Fast Packaging Co. Ltd.
Vacancy: 01
Age: 24 to 34 years
Job Location: Gazipur
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Garments Accessories, Dyeing Factory
Published: 2025-09-29
Application Deadline: 2025-10-29
Education:
- Bachelor of Business Administration (BBA) in Marketing
- Bachelor of Science (BSc) in Textile Engineering
- BBA in Marketing from Reputed University.
- BSc. in Textile Engineering with experience in Customer Service will get preference.
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Garments Accessories, Dyeing Factory
Skills Required: Attention to details,Garments Accessories,Good English communication skills (verbal and Written),Microsoft Office,Multitasking ability,Problem Solving,Working under pressure
Additional Requirements:
- Age 24 to 34 years
Technical Requirement:
- Good knowledge of garment accessories (labels, tags, zippers, buttons, trims, etc.) is an advantage.
Responsibilities & Context:
Position Overview
We are seeking a proactive and detail-oriented Customer Service Executive to manage customer interactions, order processing, and coordination between internal departments in a garment accessories company. The role involves ensuring excellent customer satisfaction while maintaining accuracy in handling orders, documentation, and timely communication with buyers.
Key Responsibilities
Handle day-to-day communication with domestic and international buyers.
Manage order processing, quotations, invoices, and follow-up on shipments.
Address customer queries, complaints, and feedback promptly and professionally.
Coordinate with the production, merchandising, and logistics teams to ensure timely delivery.
Maintain records of customer orders, contracts, and correspondence.
Assist in resolving product quality or service issues in collaboration with Sales, PD, SCM, QC & production teams.
Provide after-sales support and ensure customer satisfaction.
Track order status, update customers on progress, and manage delivery schedules.
Prepare regular reports on customer interactions, orders, and service performance.
Job Other Benifits:
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Mobile Bill
Insurance
Partially Subsidize Lunch Facility
Earn Leave Encashment
Service Benefit
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Garments/Textile
