Executive, Customer Support & Service

Job Description

Title: Executive, Customer Support & Service

Company Name: Macro Health Plus Software PTE Ltd.

Vacancy: --

Age: At least 20 years

Job Location: Dhaka (Rampura)

Salary: --

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Medical Equipment

• HSC
• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Medical Equipment

• Age At least 20 years

Requirements

• Minimum 2-3 years in Customer Service, Customer Support roles.

• HSC/ Graduate degree from a recognized institution.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making capabilities.

• Proficiency in MS-Office Suite and other relevant software applications.

• Ability to multitask and work effectively under pressure.

• Strong organizational skills with attention to detail.

• Female candidates having pharmaceutical marketing experiences encouraged to apply.

Nice to Have

• Managing high customer expectations

• Handling difficult customer situations professionally

• Balancing Customer Service and organizational responsibilities

• Effective time management and multitasking

• Team Coordination and Stress Management.

About the Role

• We're looking for an Executive; Customer Support & Service will be responsible for delivering excellent customer service and ensuring the smooth operation of customer support activities. The role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to maintain high levels of customer satisfaction.

Responsibilities

• Handle customer communications through phone calls, emails, and in-person interactions.

• Maintain a thorough understanding of company’s products, services, and policies to assist customers effectively.

• Resolve customer concerns by coordinating with relevant departments to ensure prompt and satisfactory solutions.

• Monitor and analyze customer feedback and recommended improvements to enhance service quality.

• Maintain professional relationships with customers and ensure a positive customer practice at all times.

• A professional and friendly IT environment with growth opportunities

• Supportive culture encouraging learning & skill development

• Yearly salary reviews and festival bonuses

• Recognition and rewards for outstanding performance