Customer Relationship Officer (On-Line)

Job Description

Title: Customer Relationship Officer (On-Line)

Company Name: Haramain Store

Vacancy: --

Age: At least 20 years

Job Location: Dhaka

Salary: Tk. 12000 - 14000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Diploma
• Bachelor/Honors
• Masters

• At least 2 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce

• Age At least 20 years

• Minimum 2 years of experience in E-commerce, Call Center or FMCG.

• Good communication skill & Problem solving

• Proven experience skill to tackle challenging situation.

• Customer friendly & professional attitudes.

• Bengali & English conversational skills.

• CRM, Excel Data Management, Microsoft Office Suite, and GSuite proficiency.

• Good typing speed.

• Prior experience in call center or customer service is preferred.

• Strong communication skills in Bangla and English.

• Patient, positive, and professional demeanor.

• Proficiency in computers, MS Office, and CRM tools.

• Team player with the ability to work collaboratively.

• Make outbound calls to prospective and existing clients to promote products and services.

• Generate leads through various channels, including cold calling and email campaigns and convert the call for the sales.

• Provide accurate information to customers and address their queries.

• Manage client inquiries, resolve issues, and provide exceptional customer service to ensure client satisfaction.

• Prepare and submit regular sales reports to management, including call logs, sales summaries, and feedback on market conditions.

• Salary Review: Yearly