Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: Sahaj Mobile BD Ltd

Vacancy: 4

Age: At least 18 years

Job Location: Dhaka (GULSHAN 2)

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Micro-Credit
• Freshers are also encouraged to apply.

• Diploma
• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Micro-Credit
• Freshers are also encouraged to apply.

• Age At least 18 years

About the Role

SahajMobile is seeking a proactive and customer-focused Customer Service Executive to provide exceptional support to our customers. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.

Job Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.

• Provide accurate information regarding products, EMI services, payments, and company policies.

• Resolve customer complaints, inquiries, and issues in a timely and effective manner.

• Maintain accurate call logs, customer records, and related information in the system.

• Coordinate with internal departments, including Sales, Operations, and Finance, to ensure prompt issue resolution.

• Follow company policies, communication scripts, and customer service standards.

• Achieve daily and monthly call handling, response, and service quality targets.

• Escalate complex customer concerns to the appropriate department when necessary.

• Conduct follow-ups with customers to ensure satisfactory resolution of issues.

Requirements

• Bachelor's degree in any discipline.

• Previous experience in customer service, call center operations, telesales, or a related role will be an advantage.

• Excellent verbal communication skills in Bangla and basic proficiency in English.

• Strong problem-solving and interpersonal skills.

• Ability to handle customer interactions professionally under pressure.

• Basic computer literacy, including Microsoft Office and data entry skills.

• Willingness to work in a target-driven environment.

Benefits

• Competitive salary package.

• Performance-based incentives.

• Festival bonuses as per company policy.

• Career growth and learning opportunities.

• Supportive and collaborative work environment.

How to Apply

Interested candidates are encouraged to submit their updated CV to [email protected] with the subject line: Application for Customer Service Executive