Customer Service Agent

Job Description

Title: Customer Service Agent

Company Name: Akij Venture Ltd.

Vacancy: 2

Age: At least 18 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Group of Companies, Call Center

• HSC
• Bachelor degree in any discipline

• At least 1 year
• The applicants should have experience in the following business area(s): Group of Companies, Call Center

• Age At least 18 years

• Experience in Customer Service / Call Center / Social Media Customer Support will be an advantage
• Willingness to work in shift-based duty
• Good communication skills in Bangla and English
• Basic computer skills (MS Word, Excel, social media inbox handling)
• Ability to work under pressure and handle multiple tasks

This position is responsible for providing customer support through phone calls and social media, replying to customer messages, answering calls, and working in shift-based schedules to ensure timely and effective customer service.

Responsibilities:

• Respond to customer queries through social media platforms (Facebook, Instagram, WhatsApp, etc.)

• Handle inbound customer phone calls professionally and efficiently

• Reply to customer messages and provide accurate information

• Receive and resolve customer complaints; escalate issues when necessary

• Maintain daily records of calls, messages, and customer interactions

• Ensure high levels of customer satisfaction

• Follow assigned shift schedules and company policies

• Salary Review: Yearly
• Festival Bonus: 2

• Other Benefits as per company policy.