International Telemarketing Officer – Night Shift (US, Canada, Europe, Australia)

Job Description

Title: International Telemarketing Officer – Night Shift (US, Canada, Europe, Australia)

Company Name: HATIL

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Direct Selling/Marketing Service Company, Real Estate, Overseas Companies, Group of Companies, Call Center, Furniture Manufacturer
• Freshers are also encouraged to apply.

• A Level
• Bachelor of Arts (BA) in English

Preferred Candidate Profile

Experience in international cold calling,

Fluent spoken English

Confidence in sales communication

Familiarity with US/Canada customer handling

Or previous furniture/export industry exposure

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Travel Agent, Agro based firms (incl. Agro Processing/Seed/GM), Direct Selling/Marketing Service Company, Real Estate, Overseas Companies, Group of Companies, Call Center, Furniture Manufacturer
• Freshers are also encouraged to apply.

• Age 20 to 30 years

Language Skills

Excellent spoken and written English with neutral accent and professional communication

Technical Skills

Knowledge of CRM software, MS Office, VoIP systems, internet research tools

Additional Advantage

Experience with USA/Canada/UK processes or furniture industry sales

Required Soft Skills

Strong communication and persuasion skills

Ability to work independently under pressure

High resilience and positive attitude toward rejection

Active listening and negotiation capability

Cross-cultural communication etiquette

Strong organizational and follow-up skills

Ability to remain energetic and productive during night shifts

Company Overview

HATIL Complex Limited is one of the leading furniture manufacturers and exporters in South Asia, recognized for innovative design, premium quality, and global business operations. We are seeking energetic, fluent English-speaking, and target-driven professionals to join our International Telemarketing Team for night-shift operations targeting overseas markets including the USA, Canada, UK, Europe, and Australia.

This role is ideal for candidates who are confident communicators, motivated by sales performance, and capable of maintaining professional customer engagement during international business hours.

Key Responsibilities

1. International Outbound Calling & Lead Generation

•Conduct 80–100 outbound calls per shift to international clients, distributors, retailers, architects, interior designers, and procurement officers.

•Generate qualified leads for B2B and B2C furniture sales.

•Introduce and promote company products including home furniture, office solutions, modular furniture, and customized interior products.

•Build prospect databases through internet research and CRM systems.

2. Sales Presentation & Customer Engagement

•Explain product features, materials, pricing, customization options, and shipping procedures professionally.

•Deliver persuasive sales presentations to international customers.

•Handle customer objections effectively regarding price, quality, delivery timelines, or product specifications.

• Maintain strong customer relationships through professional follow-up communication.

3. CRM Management & Reporting

• Update CRM software with accurate call notes, follow-up schedules, customer feedback, and lead stages.

•Prepare daily, weekly, and monthly sales activity reports.

• Track KPIs including call volume, conversion ratio, qualified leads, and sales opportunities.

4. Appointment Scheduling & Sales Support

• Arrange virtual meetings via Zoom/Google Meet/Microsoft Teams between clients and senior sales managers.

•Coordinate quotations, invoices, catalogs, and sample requests.

•Support the international sales team with lead nurturing and follow-up activities.

5. Market Research & Competitive Analysis

•Monitor competitor pricing, product trends, and customer demand in target markets.

•Collect customer feedback and share insights with the marketing and product development teams.

•Identify new business opportunities in overseas markets.

• Provident fund,Mobile bill,Over time allowance,Performance bonus,Profit share,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

Leave Encashment

Competitive salary package

Career growth opportunities in international business

Professional sales and communication training

Friendly and performance-driven work environment