Airport Customer Service Officer (Air China)

Job Description

Title: Airport Customer Service Officer (Air China)

Company Name: Irving Aviation Limited

Vacancy: --

Age: At least 30 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): Airline, Airport Service

• Bachelor/Honors

• 5 to 7 years
• The applicants should have experience in the following business area(s): Airline, Airport Service

• Age At least 30 years

• Degree level education desirable, relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.·                 

• Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.·                 

• Minimum 5 - 7 years’ experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.·                 

• Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.·                 

• Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

• Verifying travel documents (Passport, Visa, Ticket, and other documents).   

• Assisting passengers with check-in procedures and issuing boarding passes, and baggage tags.

• Ensure safety standards & follow safety protocols.

• Ensure special service is provided for the entitled passengers (VIP, WCHR, MEDA, etc.)

• Assisting passengers at boarding gates and ensuring on-time boarding process competition.

• Providing necessary information about boarding procedures.

• Coordinating ground handling activities and ensuring required service is provided.

• Ensuring GSE support to smooth and on-time flight operation.

• Ensuring proper offloading, loading, fueling, catering, and aircraft cleaning.

• Ensure arrival service including proper baggage claim handling and baggage tag checking at baggage belt.