Job Description
Title: Airport Customer Service Officer (Air China)
Company Name: Irving Aviation Limited
Vacancy: --
Age: at least 30 years
Location: Dhaka (Shahjalal Airport)
Salary: Negotiable
Experience:
∎ 5 to 7 years
Published: 7 Sep 2024
Education:
∎ Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age at least 30 years
∎ Degree level education desirable, relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.·
∎ Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.·
∎ Minimum 5 - 7 years’ experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.·
∎ Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.·
∎ Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
∎ Degree level education desirable, relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.·
∎ Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.·
∎ Minimum 5 - 7 years’ experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.·
∎ Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.·
∎ Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.
Responsibilities & Context:
∎ Verifying travel documents (Passport, Visa, Ticket, and other documents).
∎ Assisting passengers with check-in procedures and issuing boarding passes, and baggage tags.
∎ Ensure safety standards & follow safety protocols.
∎ Ensure special service is provided for the entitled passengers (VIP, WCHR, MEDA, etc.)
∎ Assisting passengers at boarding gates and ensuring on-time boarding process competition.
∎ Providing necessary information about boarding procedures.
∎ Coordinating ground handling activities and ensuring required service is provided.
∎ Ensuring GSE support to smooth and on-time flight operation.
∎ Ensuring proper offloading, loading, fueling, catering, and aircraft cleaning.
∎ Ensure arrival service including proper baggage claim handling and baggage tag checking at baggage belt.
∎ Verifying travel documents (Passport, Visa, Ticket, and other documents).
∎ Assisting passengers with check-in procedures and issuing boarding passes, and baggage tags.
∎ Ensure safety standards & follow safety protocols.
∎ Ensure special service is provided for the entitled passengers (VIP, WCHR, MEDA, etc.)
∎ Assisting passengers at boarding gates and ensuring on-time boarding process competition.
∎ Providing necessary information about boarding procedures.
∎ Coordinating ground handling activities and ensuring required service is provided.
∎ Ensuring GSE support to smooth and on-time flight operation.
∎ Ensuring proper offloading, loading, fueling, catering, and aircraft cleaning.
∎ Ensure arrival service including proper baggage claim handling and baggage tag checking at baggage belt.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka (Shahjalal Airport)
Job Highlights:
∎ Irving Aviation Ltd. has recently been awarded GSA of Air China, which operates to over 200 destinations worldwide. We seek dynamic and experienced individuals to join our General Sales Agent (GSA) team in Dhaka, Bangladesh.
Company Information:
∎ Irving Aviation Limited
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Sep 2024
Category: Customer Support/Call Centre
