Customer Support Executive ( Female)
Job Description
Title: Customer Support Executive ( Female)
Company Name: Mugdho Foods
Vacancy: 16
Age: At least 20 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
Published: 2026-07-29
Application Deadline: 2026-08-28
Education:
- HSC
- Bachelor/Honors
Requirements:
- At least 2 years
Skills Required: Customer Care,Customer Relationship
Additional Requirements:
- Age At least 20 years
Responsibilities & Context:
Handle inbound and outbound customer calls professionally.
Understand customers' concerns by gathering accurate information and provide appropriate solutions over the phone.
Resolve customer queries and technical/service-related issues during the call whenever possible.
If an issue cannot be resolved immediately, create a detailed support ticket and escalate it to the Web Team for further investigation and resolution.
Respond to customer inquiries through social media channels (Facebook, WhatsApp, Messenger, etc.) and other chat platforms.
Handle customer complaints with professionalism, empathy, and patience.
Follow up on customer issues until they are successfully resolved.
Maintain accurate customer records and update CRM/Ticketing systems.
Ensure a positive customer experience by maintaining a polite, respectful, and solution-oriented approach at all times.
Stay calm and composed while dealing with difficult customers or high-pressure situations.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
