Customer Care And Presenter Executive

Job Description

Title: Customer Care And Presenter Executive

Company Name: 1 & 9 Apparel Creator Ltd.

Vacancy: 10

Age: 19 to 35 years

Job Location: Dhaka (Mirpur 1)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Garments, Buying House, Call Center, E-commerce
• Freshers are also encouraged to apply.

Published: 2026-08-02

Application Deadline: 2026-09-01

Education:

• Higher Secondary
• Bachelor/Honors

Requirements:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Garments, Buying House, Call Center, E-commerce
• Freshers are also encouraged to apply.

Skills Required: Customer Care,Customer Support through Phone,Digital Marketing (Social Media Marketing),Facebook Live Presenter,Sales Target Achievement,Search Engine Optimization (SEO),SEO and Digital Marketing,Social Media Live Presentation

Additional Requirements:

• Age 19 to 35 years

Responsibilities & Context:

Job Context

We are looking for enthusiastic and dedicated female candidates to join our Customer Service Department. The candidates will be responsible for handling online customer queries, responding to messages, and performing general call center duties as required.

1. Respond promptly and professionally to customer inquiries through Facebook Messenger, WhatsApp, website live chat, email, and other messaging platforms.

2. Handle incoming and outgoing customer calls for product information, order confirmation, follow-up, and customer support.

3. Present products confidently through Facebook Live, TikTok Live, video calls, recorded product videos, and other live-selling platforms.

4. Explain product features, prices, wholesale benefits, minimum order quantities, stock availability, and promotional offers clearly during live presentations.

5. Engage viewers during live sessions by answering questions, demonstrating products, encouraging orders, and maintaining an energetic and professional presentation style.

6. Support the content team by appearing in promotional videos, product demonstrations, short-form videos, and social media campaigns when required.

7. Convert customer inquiries and live viewers into confirmed orders through effective communication and sales presentation.

8. Provide accurate and complete information using approved product details, pricing, and company resources.

9. Maintain a high level of customer satisfaction by offering fast, courteous, and solution-focused service.

10. Manage customer complaints and after-sales issues positively and professionally.

11. Coordinate with the sourcing, warehouse, logistics, sales, and accounts teams to ensure timely service delivery.

12. Properly record customer conversations, orders, follow-ups, complaints, and feedback in the company CRM system.

13. Stay updated on new products, stock, pricing, promotional offers, and company policies.

14. Achieve assigned targets for response time, calls, live sessions, order confirmation, sales conversion, and customer follow-up.

15. Perform other customer service, sales, presentation, or operational duties assigned by the supervisor.

Job Other Benifits:

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Attractive Sales Commission

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Both Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre