Call Center Executive (Marketing)

Job Description

Title: Call Center Executive (Marketing)

Company Name: Chuti Cox's Bazar Limited

Vacancy: 5

Age: Na

Job Location: Dhaka (Banani)

Salary: Tk. 18000 - 25000 (Monthly)

Experience: --

Published: 2026-06-21

Application Deadline: 2026-07-21

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

• Politely approach customers and visitors to request feedback.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Collaborate with other call center professionals to improve customer service.

• Conduct brief customer satisfaction surveys and review collection activities.

• Encourage customers to share honest opinions about their experience.

• Ensure all collected information is complete and properly documented.

• Maintain a positive and professional attitude while interacting with customers.

• Submit daily feedback reports to the Head of Department.

• Follow company guidelines regarding customer interaction and data privacy.

• Maintain detailed records of customer interactions in the CRM or company database.

• Meet daily, weekly, and monthly call and performance targets.

• Ensure customer satisfaction and maintain a positive company image.

• Follow company policies regarding customer communication, confidentiality, and data privacy.

• Perform any other duties assigned by the line manager or management.

• T/A,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2