Telesales Executive

Job Description

Title: Telesales Executive

Company Name: Shayan Hotel and Resort

Vacancy: 2

Age: 20 to 36 years

Job Location: Dhaka (GULSHAN 1), Manikganj (Singair)

Salary: --

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Resort

• Bachelor/Honors

Digital Marketing

• 1 to 5 years
• The applicants should have experience in the following business area(s): Resort

• Age 20 to 36 years

Department: Sales & Guest Services

Reports To: Front Office Manager / Sales Manager

Job Summary:

Tele sales Executive serves as the first point of contact for guests at Shayan Resort, ensuring a welcoming and professional experience from the moment of inquiry to departure. This dual-role position also involves generating sales through inbound and outbound calls, promoting resort packages, and managing booking inquiries efficiently.

Key Responsibilities:

• Greet and welcome guests with warmth and professionalism.

• Handle guest check-ins and check-outs smoothly using the resort’s PMS system.

• Manage reservations, room assignments, and guest requests.

• Address guest concerns promptly and escalate when necessary.

• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Maintain an organized front desk and ensure accurate documentation.

• Tele sales Duties:

• Conduct outbound calls to promote resort packages, seasonal offers, and group bookings.

• Handle inbound calls for reservations, pricing inquiries, and general information.

• Follow up with leads and past guests to encourage repeat bookings.

• Maintain records of sales and client information in CRM systems.

• Meet or exceed monthly tele sales targets and KPIs.