Executive (Call Center) Male/Female

Job Description

Title: Executive (Call Center) Male/Female

Company Name: Aurora specialized hospital

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka (Kakrail)

Salary: Negotiable

Experience:

• 2 to 3 years

• Bachelor degree in any discipline
• Masters degree in any discipline

• 2 to 3 years

• Age 25 to 32 years

• Minimum 2-3 years of experience in call center/customer care (hospital/healthcare call center experience preferred)
• Strong listening skills with the ability to remain calm under pressure.
• Prior experience in hospital or healthcare call centers will be an added advantage.
• Willingness to work in rotational shifts (morning, evening, night), including weekends and holidays.
• Ability to meet call center performance targets (response time, call handling time, patient satisfaction).

Skills:

• Excellent communication skills in Bangla and English
• Strong customer service orientation with patience and empathy
• Ability to handle high-volume calls and multitask efficiently
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Familiarity with call center/CRM software (preferred)
• Ability to work under pressure with professionalism

Aurora Specialized Hospital, located in the heart of Dhaka, is currently seeking a qualified and dynamic individual to join our team as an Executive (Customer Care and Billing). This position offers an opportunity to contribute to patient-centered healthcare services while working in a professional and supportive environment.

Location: 19/1 Kakrail, Dhaka-1000.

Job Nature: Contractual.

Type: Full Time (Roster).

Job Responsibilities

• Handle inbound and outbound calls, responding promptly to patient inquiries and service requests.
• Provide accurate information regarding hospital services, doctors’ schedules, and appointments.
• Manage appointment booking and confirmation through call center software or hospital system.
• Record patient information and update the system with accuracy.
• Assist patients with billing, service charges, and insurance-related inquiries over the phone.
• Maintain call logs, prepare daily/weekly reports, and share feedback with management.
• Escalate unresolved issues or complaints to the appropriate department in a timely manner.
• Ensure a high level of courtesy, empathy, and professionalism in all patient interactions.
• Collaborate with reception, billing, and other departments to ensure smooth service delivery.
• Capability to maintain follow-up Procedure.

Facilities: As Per Company Rules.