Deputy Manager, Solution Designer; Microfinance Programme

Job Description

Title: Deputy Manager, Solution Designer; Microfinance Programme

Company Name: BRAC

Vacancy: --

Age: At least 22 years

Job Location: Dhaka

Salary: --

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Healthcare/Lifestyle product, Healthcare Startup

• At least 3 years
• The applicants should have experience in the following business area(s): NGO, Healthcare/Lifestyle product, Healthcare Startup

• Age At least 22 years

Additional Job Requirements:

Basic knowledge of Microfinance operations, business processes, and digital transformation initiatives.

Experience in solution design, system integration, and business process optimization.

Working knowledge of APIs, databases, and enterprise application architecture.

Capable of preparing solution design documents, process flows, and technical specifications.

Ability to collaborate effectively with business and technology stakeholders to deliver scalable and efficient solutions.

Educational Requirements: Bachelors in CSE/ IT/ MIS or equivalent from any reputed educational institute.

Experience Requirements: Minimum 3 years of UI/UX design experience in user research, prototyping, usability testing, and responsive web and mobile application design.

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.

BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.

Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.

Job Purpose: The Deputy Manager, Solution Designer is responsible for designing user-centric digital solutions by aligning user needs with business objectives. The role develops wireframes, prototypes, and UI specifications to enhance user experience and delivery effectiveness. It collaborates with cross-functional teams to deliver scalable, high-quality solutions. The role drives digital adoption, customer satisfaction, and business outcomes through effective design practices.

Key Responsibilities:

• Plan and conduct user research activities, including interviews, surveys, contextual inquiries, and usability testing, to identify user needs, behaviors, and pain points.

• Analyze and synthesize research findings to generate actionable insights and recommend user-centered design solutions that support business objectives.

• Design and develop mid- and high-fidelity wireframes, user flows, and interactive prototypes using Figma, Adobe XD, or similar tools to validate design concepts.

• Review, refine, and iterate design solutions based on stakeholder feedback, usability testing outcomes, and evolving product requirements.

• Design responsive and accessible user interfaces that deliver a seamless experience across desktop, tablet, and mobile platforms.

• Create and maintain detailed UI specifications, including layouts, typography, color systems, spacing, interaction patterns, and component behaviors to ensure accurate implementation.

• Collaborate with cross-functional teams, including product managers, developers, and business stakeholders, to deliver intuitive, scalable, and user-centric digital solutions.

• Ensure consistency with design standards, usability principles, and organizational design guidelines across all digital products.

• Support design reviews and contribute to continuous improvement initiatives by incorporating user feedback, industry trends, and emerging design best practices.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program’s goals of safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave, and others as per policy.