Customer Support Executive (Female)

Job Description

Title: Customer Support Executive (Female)

Company Name: XossTrip

Vacancy: --

Age: 19 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Airport Service

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Airport Service

• Age 19 to 30 years
• Only Female

The Customer Support Executive will be responsible for ensuring a high standard of customer service by effectively handling client inquiries and providing timely support. The role requires strong communication skills, patience, and a customer-focused mindset.

Preference & Additional Requirement:
We prefer corporate, well-presented female candidates who are confident and professional in appearance. Applicants must also be comfortable appearing in videos and creating content for the agency from time to time.

Key Responsibilities:

Handle customer inquiries via phone, email, and social media in a professional manner

Provide accurate information regarding services, bookings, and processes

Resolve customer complaints efficiently and ensure customer satisfaction

Maintain proper records of customer interactions and follow-ups

Coordinate with internal teams to ensure smooth service delivery

Assist clients throughout the service process and provide after-sales support

Maintain a positive and professional attitude at all times