Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Closet Social

Vacancy: 2

Age: At least 23 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion

• Bachelor of Business Administration (BBA)

• At least 1 year
• The applicants should have experience in the following business area(s): Retail Store, Boutique/ Fashion

• Age At least 23 years
• Only Female

• Excellent communication skills in both Bangla and English.

• Strong problem-solving and listening abilities.

• Empathetic, patient, and customer-focused personality.

• Proficient in Microsoft Excel and CRM tools.

• Ability to handle multiple queries efficiently and meet daily targets.

• Must be female, as this position focuses on communicating with our primarily female customer base.

• Customer communication & follow-up

• Query management (phone, email, social media)

• Order tracking & coordination 

• Microsoft Excel proficiency

• Time management & multitasking ability

• Responsible and empathetic personality

• Team collaboration skills

• Confirm customer orders through phone calls and messages.
• Follow up on pending and dispatched orders to ensure timely delivery.
• Handle and respond to customer queries via phone, email, and social media.
• Manage inbox and comment queries on Facebook, Instagram, and other platforms.
• Maintain accurate records of customer communications and resolutions.
• Coordinate with the logistics and e-commerce teams for order status updates.
• Ensure a positive and professional tone in all customer interactions.
• Provide after-sales support and maintain a high level of customer satisfaction.

Two of Pakistan’s most renowned designer fashion brands Maria B (https://www.mariab.ae/) and Sapphire (https://pk.sapphireonline.pk) will be officially launching in Bangladesh very soon.

To ensure a seamless shopping experience for our customers, we are looking for Customer Support Executives who will manage order confirmations, follow-ups, and customer queries across all communication channels.

This is a great opportunity to represent premium international fashion brands and deliver exceptional service to our customers nationwide.