Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: Classic IT & Sky Mart Ltd.

Vacancy: 10

Age: 18 to 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 1 to 3 years
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 3 years
• Freshers are also encouraged to apply.

• Age 18 to 35 years

• Must have a smart attitude and be well presentable.
• Energetic & Dedicated about work.
• Excellent communication skills both writing and speaking ability with proper English and Bangla pronunciation. posting, preparing daily & monthly statements.
• Computer knowledge: Email, MS- Excel, MS- Word, Bangla & English typing
• Assist admin team members or other dept. member for related works.
• Strong communication skills along with active listening.

• 6 Months Probation period.

• Work Days: Saturday - Thursday (Fridays are off).

Job Location:

• Uttara Branch: House- 482(4’th floor), Road- 3, Sector- 12, Uttara, Dhaka-1230.

Responsibilities:

• Handle incoming calls and outgoing calls with greeting in a professional way.

• Manage different software`s, tools and websites. (Training will be provided)

• Provide product and service information to customers.

• Maintain clients record and follow up system to our CRM Software.

• Resolve customers` complaints.

• Communication with customer for setup website

• Collect necessary information from clients.

• Occasionally, You Need to Visit nearby clients for meeting purposes. (You will be accompanied by another staff member).

• T/A,Mobile bill,Tour allowance,Credit card,Performance bonus,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2