Title: Customer Support Engineer
Company Name: XeonBD
Vacancy: Not specific
Job Location: Dhaka (Mohammadpur)
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Computer, Bachelor of Science (BSc)
∎ B.Sc Graduates in Computer Science, Computer Engineering, Information Systems/Technology from any reputed UGC approved university with the sound knowledge of Web services and Networking with Troubleshooting shooting skills are welcome to apply for this job.
∎ Skills of TCP/IP and Server Management will be a plus.
∎ Skills Required: Web Services
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support, IT System Management, Network Engineer/ Network Administrator, Security Management of IT System, System Engineer (Computer Network & System), Web Developer/ Web Designer
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
∎ Record, track and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
∎ Troubleshoot and solve a wide range of customer support issues.
∎ Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge on the domain name system and hosting for user support.
∎ Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.
∎ System monitoring and response.
∎ Operating system and application installation/configuration.
∎ Research and Development.
∎ Performing scheduled maintenance tasks.
∎ Support the day to day business operations.
∎ Preparing reports, documentation and provide training to users.
∎ Roaster duty (Day Shift/ Evening Shift/ Night Shift).
Additional Requirements:
∎ Age at most 28 years
∎ Both males and females are allowed to apply
∎ Working knowledge of web languages, web design, graphics, multimedia, and browsers is required.
∎ Knowledge of telecommunications, computer security policies, management advisory services, equipment, and software acquisition procedures.
∎ Knowledge of system analysis and design techniques, applications, programming, software development methodologies, fact-finding and documentation techniques.
∎ Have a thorough knowledge of LAN and WAN, common software, backup, and networking.
∎ Techniques for explaining technical concepts and procedures to non-technical users over phone, email, chat or in meetings.
∎ Excellent customer service skills.
∎ Excellent verbal and written communication skills in English is a must.
∎ Excellent problem-solving skills.
∎ Knowledge of Web, Email, FTP, Database (MySQL, MSSQL) DNS, cPanel/WHM/Plesk control panels preferred.
∎ Experience with documenting procedures.
∎ Ability to multitask and meet specific goals set by supervisors/management.
∎ Ability to work alone or in a team-based environment.
∎ Ability to work flexible hours during critical condition.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, T/A
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per the company policy.
Application Deadline: November 21, 2019
Company Information:
∎ XeonBD
∎ Address : Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207
∎ Web : www.xeonbd.com
∎ Business : An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.
Category: IT/Telecommunication
Read Before Apply: Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, having the qualifications, are encouraged to submit their resume with cover letter to Bdjobs. Only the selected candidate's CV will call for an interview.
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton