Customer Support Engineer
Job Description
Title: Customer Support Engineer
Company Name: Race Online Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2024-07-07
Application Deadline: 2024-07-31
Education:
Diploma or B.Sc. in engineering or IT related subject is preferable.
Certification or related course will get priority.
Requirements:
Skills Required:
Additional Requirements:
3 months or above in customer/technical service or ISP support.
Proficient in relevant computer applications.
Verbal and written communication skills.
Listening skills.
Problem analysis and problem solving.
Teamwork and able to work under mental stress.
Responsibilities & Context:
Race Online Limited, one of the fastest growing ISP in the country to provide seamless, secured Data & Internet connectivity to various grades of customers using fiber & wireless solutions. We have developed around 350+ POPs, highly equipped with telco-grade infrastructures and power management facilities within Dhaka, Chattogram, Khulna, Mymensingh, Rajshahi, Barisal & Sylhet division to ensure uninterrupted services up-to the customer premises.
Responsibilities:
Receiving Customers’ query/complaint and taking action to ensure the service.
Following escalation process and matrix.
Maintaining the ticketing system and other troubleshooting tools.
Ensuring the SLA.
Proper utilization of monitoring tools.
Documentation & reporting.
Ensuring uninterrupted service.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Engineer/Architects
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 5.84% |
| American International University Bangladesh (AIUB) | 4.16% |
| Northern University Bangladesh | 2.92% |
| Green University of Bangladesh | 2.81% |
| European University of Bangladesh | 2.70% |
| Bangladesh University of Business and Technology | 1.91% |
| Uttara University | 1.80% |
| Dhaka Polytechnic Institute | 1.69% |
| University of Asia Pacific | 1.57% |
| Dhaka International University | 1.46% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 86.74% |
| 31-35 | 10.34% |
| 36-40 | 1.69% |
| 40+ | 0.11% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 55.96% |
| 20K-30K | 36.07% |
| 30K-40K | 5.17% |
| 40K-50K | 1.80% |
| 50K+ | 1.01% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 27.30% |
| 0.1 - 1 years | 22.02% |
| 1.1 - 3 years | 26.97% |
| 3.1 - 5 years | 10.56% |
| 5+ years | 13.15% |
