Area Sales Manager

Job Description

Title: Area Sales Manager

Company Name: Thermax Limited Dhaka Branch Office

Vacancy: 01

Age: 25 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor in Engineering (BEngg) in Chemical engineering / chemical science.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age 25 to 45 years
• Only Male

• Willingness to work under sales target with high mobility.

• Experience and understand about cooling water treatment and boiler water chemistry especially low-medium pressure.

• Building and maintaining solid customer relationships, understanding their needs, and providing personalized service solutions.

• Developing and implementing service strategies to enhance customer experience and meet service objectives.

• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions.

• Training and mentoring service staff with partners (dealers), fostering a high-performance culture, and promoting professional development.

• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills, and resolving conflicts professionally and effectively.

• Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism, and effective problem-solving. 

• Collaborate with other departments and partners to develop and implement strategies to improve customer satisfaction, increase service efficiency, and achieve business objectives.

• Prepare and present regular reports to management on service performance, key metrics, and improvement initiatives.

• Proactively identify opportunities for sales and service improvement, recommending and implementing process enhancements, tools or technologies.

• Experience in implementing sales and service improvement initiatives and managing quality standards.

• Proven record of achieving KPIs and customer satisfaction targets.

• Multilingual skills to communicate with a diverse customer base.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

• Excellent leadership and people management skills. 

·         Willingness to travel

·         Good presentation skills

• Good communication in English

Good attitude and behavior