Customer Support/ Call Center

Job Description

Title: Customer Support/ Call Center

Company Name: Raiyan Travels International

Vacancy: Not specific

Job Location: Dhaka (Paltan)

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Skills Required: Computer skill, Good in verbal and written English, MICROSOFT OFFICE

Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply
∎ Minimum 1-3 years FACE TO FACE Customer Care Experience.
∎ Voice Quality: Should have a neutral and appropriate accent, clear voice, pleasant tone
∎ Good listening skill: Must have abilities to understand others' tone quite quickly
∎ Communication Skill: Oral fluency Bangla and English, Confident tone, correct and well structured conversation and written skill
∎ Must have advanced situational judgment -ability to know what is needed to satisfy the customers.
∎ Have to be smart, good looking, energetic, self motivated and ambitious to contact with customer.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Technical competencies: basic computer skill-MS-Office, good typing skill.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.

Salary:
∎ Negotiable
∎ As per company policy.

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Oct 2021

Company Information:
∎ 7 Sep 2021
∎ Raiyan Travels International
∎ Address : 11, Purana Paltan (Ibrahim Mansion), Room No: 402, Level- 04, Dhaka- 1000
∎ Web : www.raiyantravels.com
∎ Business : Raiyan Travels International is a diversified conglomerate with its focus in International Freight Forwarding Logistics, Travel & Tourism, Hajj, Omrah, Visa Processing, Manpower etc.

Category: IT/Telecommunication

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