Customer Service Representative (CSR) – All Types of Call Center Services
Job Description
Title: Customer Service Representative (CSR) – All Types of Call Center Services
Company Name: JSK Group
Vacancy: --
Age: 20 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Multinational Companies, Consulting Firms, Hospital, Travel Agent, Group of Companies, Share Brokerage/ Securities House, Diagnostic Centre, Clinic
Published: 2025-09-16
Application Deadline: 2025-10-16
Education:
- Bachelor of Business Administration (BBA) in Marketing
English, or any relevant discipline.
Training in call center operations or customer service is an added advantage.
Requirements:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Multinational Companies, Consulting Firms, Hospital, Travel Agent, Group of Companies, Share Brokerage/ Securities House, Diagnostic Centre, Clinic
Skills Required: Multi Sectoral Implementation,Outbound and Inbound Calls,Smart and Dedicated,Telesales Service
Additional Requirements:
- Age 20 to 35 years
Excellent communication skills in Bangla & English.
Strong listening, problem-solving, and interpersonal skills.
Ability to work under pressure and meet targets.
Computer literacy (MS Office, typing, email, CRM tools).
Willingness to work in rotational shifts.
Responsibilities & Context:
Job Context
JSK Group operates across multiple sectors including Broker House, Transport Services (Bus & Air Ticketing), Hospitals & Diagnostics, Doctor Chambers, and Report Delivery. We are looking for energetic and customer-focused Customer Service Representatives (CSRs) to handle all types of call center services, such as inbound, outbound, sales, technical support, and customer care across these sectors.
Job Responsibilities
Handle inbound calls to provide information and support across brokerage, transport, hospital & diagnostic, doctor chambers, and report delivery services.
Make outbound calls for sales, lead generation, appointment scheduling, ticketing, and follow-up services.
Provide technical and administrative support where needed (e.g., ticket booking, hospital appointment scheduling, patient inquiries, report delivery updates).
Resolve customer complaints professionally and ensure timely resolution.
Maintain accurate records of interactions in CRM/ERP systems.
Achieve daily/weekly KPIs and service targets for different sectors.
Build positive relationships with clients to ensure retention and satisfaction.
Follow company scripts, policies, and procedures for all service areas.
Job Other Benifits:
As per company policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.49% |
| University of Dhaka | 4.07% |
| World University of Bangladesh | 2.17% |
| Bangladesh Open University | 1.90% |
| Govt. Titumir College | 1.90% |
| Jagannath University | 1.63% |
| East West University | 1.36% |
| Jahangirnagar University | 1.36% |
| North South University | 1.36% |
| University of Liberal Arts Bangladesh | 1.36% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 64.77% |
| 31-35 | 32.25% |
| 36-40 | 1.36% |
| 40+ | 1.08% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 23.85% |
| 20K-30K | 55.83% |
| 30K-40K | 17.89% |
| 40K-50K | 2.17% |
| 50K+ | 0.27% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 1.08% |
| 0.1 - 1 years | 1.90% |
| 1.1 - 3 years | 30.89% |
| 3.1 - 5 years | 30.35% |
| 5+ years | 35.77% |
