Customer Support & Telecomunication Expert

Job Description

Title: Customer Support & Telecomunication Expert

Company Name: Pusti & Pure

Vacancy: --

Age: 20 to 23 years

Job Location: Chattogram

Salary: Negotiable

Experience:

• At least 2 years

• At least 2 years

• Age 20 to 23 years

• Minimum 2 years of experience in customer service, tele-sales, or client relations — preferably in the organic food, health food, or FMCG industry.

• Strong spoken and written Bengali communication skills; basic English is a plus.

• Excellent listening skills, patience, and the ability to handle customer objections calmly.

• Proven ability to convert leads and close sales over the phone or messaging platforms.

• Comfortable using WhatsApp Business, Facebook Inbox, and basic CRM tools.

• High integrity, punctuality, and commitment to professional workplace culture.

• Passionate about health, wellness, and organic food is a strong advantage.

• Ability to work independently and as part of a team.

Company Overview

Pusti & Pure is a fast-growing organic food brand dedicated to bringing 100% pure, chemical-free, and ethically sourced food products to Bangladeshi households. Our mission is to build a Healthy Lifestyle Ecosystem across the country with a bold Vision 2036 — scaling to every district and upazila through physical shops, digital commerce, and a powerful distribution network. We are not just selling food — we are changing how Bangladesh eats.

About the Role

We are looking for a passionate and skilled Customer Support & Telecomunication Expert who can build real relationships with our customers, resolve their concerns with empathy, and convert incoming leads into loyal buyers. This is not a typical call center role — you will be the voice and heart of Pusti & Pure, responsible for delivering a premium customer experience that builds long-term trust and drives sales growth.

Key Responsibilities

•  Handle inbound and outbound customer calls, WhatsApp messages, and inbox queries professionally.

• Convert warm leads and inquiries into confirmed sales orders using consultative selling techniques.

• Educate customers on Pusti & Pure product benefits, ingredients, and usage — building trust and authority.

• Follow up with existing customers for repeat orders and maintain strong relationships.

• Record customer feedback, complaints, and queries into the CRM system accurately.

• Coordinate with the Operations team to ensure timely order fulfillment and resolve delivery issues.

• Support health membership onboarding — guide new subscribers through their product routine and check-in schedule.

• Collect and submit weekly performance reports: leads handled, conversion rate, complaint resolution time.

• Participate in product training sessions to stay updated on all Pusti & Pure offerings.

• Proactively identify upselling and cross-selling opportunities within customer conversations.