Customer Service Representative (CSR) - All Types of Call Center Services

Job Description

Title: Customer Service Representative (CSR) - All Types of Call Center Services

Company Name: JSK Group

Vacancy: --

Age: 18 to 60 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Multinational Companies, Consulting Firms, Hospital, Travel Agent, Group of Companies, Share Brokerage/ Securities House, Diagnostic Centre, Clinic

• Bachelor of Business Administration (BBA) in Marketing

• 2 to 6 years
• The applicants should have experience in the following business area(s): Multinational Companies, Consulting Firms, Hospital, Travel Agent, Group of Companies, Share Brokerage/ Securities House, Diagnostic Centre, Clinic

• Age 18 to 60 years

• Excellent communication skills in Bangla & English.

• Strong listening, problem-solving, and interpersonal skills.

• Ability to work under pressure and meet targets.

• Computer literacy (MS Office, typing, email, CRM tools).

• Willingness to work in rotational shifts.

Job Context
JSK Group operates across multiple sectors including Broker House, Transport Services (Bus & Air Ticketing), Hospitals & Diagnostics, Doctor Chambers, and Report Delivery. We are looking for energetic and customer-focused Customer Service Representatives (CSRs) to handle all types of call center services, such as inbound, outbound, sales, technical support, and customer care across these sectors.

Job Responsibilities

• Handle inbound calls to provide information and support across brokerage, transport, hospital & diagnostic, doctor chambers, and report delivery services.

• Make outbound calls for sales, lead generation, appointment scheduling, ticketing, and follow-up services.

• Provide technical and administrative support where needed (e.g., ticket booking, hospital appointment scheduling, patient inquiries, report delivery updates).

• Resolve customer complaints professionally and ensure timely resolution.

• Maintain accurate records of interactions in CRM/ERP systems.

• Achieve daily/weekly KPIs and service targets for different sectors.

• Build positive relationships with clients to ensure retention and satisfaction.

• Follow company scripts, policies, and procedures for all service areas.

• As per company policy.