Customer Service Representative
Job Description
Title: Customer Service Representative
Company Name: Alllandlordcertificates
Vacancy: 3
Age: Na
Job Location: Khulna
Salary: Negotiable
Experience:
Published: 2025-12-21
Application Deadline: 2025-12-21
Education:
- Masters
- Bachelor/Honors
Requirements:
Skills Required: Customer Care,Customer Handling,Customer Service,Customer Support,Customer Support through Phone
Additional Requirements:
Responsibilities & Context:
Key Responsibilities
Communication & Client Management
Handle incoming phone calls from UK clients in a professional and courteous manner
Respond to client emails promptly and efficiently (within 2-4 hours during business hours)
Manage client inquiries about our certification services, pricing, and booking processes
Provide clear explanations of different certificate types (Fire Risk Assessment, EICR, Gas Safety, EPC, etc.)
Build and maintain positive relationships with landlords, property managers, and commercial clients
Booking & Scheduling
Process and confirm service bookings through our online portal
Coordinate appointment schedules with engineers and clients
Send booking confirmations, reminders, and follow-up communications
Handle booking modifications and rescheduling requests efficiently
Problem Resolution
Address client concerns and complaints with professionalism and empathy
Escalate complex issues to management when necessary
Follow up on service quality and client satisfaction
Resolve billing queries and payment-related issues
Required Qualifications & Skills
Essential Requirements
Fluent English: Excellent written and verbal communication skills with native or near-native English proficiency
UK Client Experience: Understanding of UK business culture and professional communication standards
Phone Etiquette: Confident and clear telephone manner with strong listening skills
Email Proficiency: Ability to write professional, grammatically correct, and courteous emails
Availability: Flexible working hours including availability for emergency situations and occasional weekend/evening support
Problem-Solving: Quick thinking and ability to resolve client issues independently
Computer Skills: Proficient in MS Office (Word, Excel, Outlook), Gmail, and comfortable learning new software systems
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
