National Service Manager

Job Description

Title: National Service Manager

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 1

Age: At most 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies

• Bachelor in Engineering (BEngg)
• Master of Business Administration (MBA)

• At least 3 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies

• Age At most 35 years

• Must be proficient in MS Office suite.

• Strong technical knowledge.Strong leadership quality.

• Excellent communication and interpersonal skills.

• Ability to plan strategically in critical situation.

• Positive attitude and result oriented.

• Strong networking and management abilities.

• Identifies opportunities for process improvement and leads/develops recommendations and provides insight for management.

• Guiding team through problem definition, issue identification and work plan development using problem solving principles and past experience

• Owns individual project engagements from problem identification to project execution

• Leverages technical expertise and knowledge of the business to influence leadership

• Seen as a seasoned Lean Six Sigma professional and adviser to key stakeholders

• Guiding team through problem definition, issue identification and work plan development using problem solving principles and past experience

• Develops simple and easy to understand frameworks and formats to present information and ideas

• Resolves problems quickly and effectively using creativity and innovation

• Coordinate efforts with those of the marketing partners of the company

• Innovation & improvement of service processes and customer

• Manage service budgets & calculate the ROI (Return of Investment) of the team’s actions

• Service process automation, CRM, and lead nurturing, Negotiating and liaising with third-party marketing agencies

• Prepares reports on the various procedures that have been tried in order to eliminate methods that are unsuccessful

• Any other task assigned by department