Customer Service Support Manager

Job Description

Title: Customer Service Support Manager

Company Name: DATAZO INFOTECH LIMITED.

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 22000 - 25000 (Monthly)

Experience: --

Published: 2026-02-05

Application Deadline: 2026-03-07

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context

We are currently seeking a highly competent and experienced Customer Service Support Manager to join our dynamic team at Datazo InfoTech, a world-class software development company. The ideal candidate must demonstrate exceptional proficiency in spoken English, client communication, and administrative coordination across both inbound and outbound communication channels. This is a female-only opportunity aligned with our diversity and inclusion objectives.

Key Responsibilities

• Manage all customer-facing interactions via inbound and outbound calls, emails, and direct visits with professionalism and empathy.

• Receive, track, and resolve customer queries, service requests, and complaints with efficiency and accuracy.

• Oversee front desk operations and ensure seamless visitor/client experience, including documentation and record-keeping.

• Manage the internal communication ecosystem — including intercom, PABX, and internet systems — and uphold office security and communication protocols.

• Maintain and update customer support logs, service registers, dispatch logs, and internal databases.

• Provide proactive administrative support to enhance customer operations and internal team collaboration.

• Take ownership of operational escalations and collaborate with cross-functional teams to resolve service bottlenecks.

Educational Qualifications

• Bachelor's or Master's degree in Business Administration (BBA/MBA) from a reputed university.

Experience Requirements

• Minimum 3 years of experience in customer-facing roles, with a strong preference for candidates having:

  • Prior work in Call Centers, IT Enabled Services, Software/Tech companies, or Telecommunication.

  • International communication exposure and handling customer optimization or CRM processes.

• Preference will be given to candidates with experience in educational institutions.

Additional Requirements

• Age: 27 to 35 years

• Gender: Not Specific

• Must possess excellent English communication skills with a neutral or appropriate accent.

• Strong administrative, interpersonal, and conflict resolution skills.

• Ability to manage high-pressure environments and multitask effectively.

Compensation & Benefits

• Monthly Salary: BDT 22,000 – 25,000 (Based on experience and qualification)

• Festival Bonus: 2 times annually (each equivalent to one month’s basic)

• Paid Leave: 15 days Annual, 10 days Casual, 14 days Sick

• Provident Fund & Gratuity

• Transportation Allowance (T/A), Mobile Allowance

• Performance Bonus & Annual Salary Review

• Subsidized Lunch Facility

• Medical Benefits: For self and immediate family

• Weekly Holidays: 2 days (Friday & Saturday)

• Modern Work Environment: Clean, inclusive, and professional workspace