Customer Service Officer/ Sr. Officer (Garments Accessories)

Job Description

Title: Customer Service Officer/ Sr. Officer (Garments Accessories)

Company Name: Maxim Label & Packaging (Bangladesh) Private Limited

Vacancy: 03

Job Location: Dhaka (Savar)

Employment Status: Full-time

Educational Requirements:
∎ Graduation/Post Graduation from any reputed university (Major in Marketing/ Management/ Commerce background are highly preferable)

Experience Requirements:
∎ At most 3 year(s)
∎ Freshers are also encouraged to apply.

Job Context:
∎ Department: Customer Service
∎ job location: Ashulia Bazar, Savar, Dhaka.

Job Responsibilities:
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication
∎ Open customer accounts by recording account information.
∎ Maintain customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Additional Requirements:
∎ 0 to 3 year(s) experience in Garments Accessories area.
∎ Having experience Customer Service in garments accessories will get priority.
∎ The applicants should have experience in the following business area:
∎ Garments Accessories
∎ Excellent interpersonal communication and analytical skills
∎ Should have positive attitude to take challenge and meet deadlines.
∎ Excellent command over English and Bengali.
∎ Computer literacy is must especially in MS Excel and E-communication.
∎ The applicants should have experience in the following area(s): Customer Support/Client Service.

Compensation & Other Benefits:
∎ Festive Bonus
∎ Yearly Increment
∎ Provident Fund
∎ Group Insurance

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Mar 2022

Company Information:
∎ 22 Feb 2022
∎ Maxim Label & Packaging (Bangladesh) Private Limited

Category: Garments/Textile