Customer Service Officer (CSO)
Job Description
Title: Customer Service Officer (CSO)
Company Name: BNR Overseas
Vacancy: 5
Age: 22 to 35 years
Job Location: Dhaka (Purana Paltan)
Salary: Tk. 15000 - 25000 (Monthly)
Experience:
Published: 2025-07-10
Application Deadline: 2025-07-20
Education:
- HSC
- Bachelor/Honors
- Education Higher Secondary Diploma Bachelor/Honors Minimum HSC or Bachelor's degree in any discipline (preferred: Business, Marketing, or Communication).
Requirements:
Skills Required:
Additional Requirements:
- Age 22 to 35 years
- Previous experience in customer service or a related field is an advantage but not mandatory.
- Freshers with excellent communication skills are also encouraged to apply.
- Communication Skills: Strong verbal and written communication skills in English and Bengali.
- Ability to listen actively and respond effectively to customer queries.
- Technical Skills: Basic computer literacy (MS Office, email handling, CRM software knowledge is a plus).Typing speed should be sufficient for fast and accurate data entry.
- Customer Handling Abilities: Friendly, patient, and polite attitude with customers.
- Ability to handle difficult situations and resolve customer complaints professionally.
- Work Environment Adaptability: Must be a team player and able to work in a fast-paced office environment.
- Willingness to work flexible hours, including weekends if needed.
- Organizational Skills: Strong time management and multitasking skills.
- Ability to follow company policies and procedures efficiently.
- Professionalism: Positive attitude and professional appearance.
- Strong sense of responsibility, honesty, and punctuality.
Skills & Expertise
- Basic computer skill
- Digital Marketing (Social Media Marketing)English Communicating Skill, MS office
Responsibilities & Context:
Job Overview: We are seeking a dedicated Customer Service Officer (CSO) to assist and consult with our multiple clients, including those seeking student visa services, work permit visas, visit visas, and air tickets. The ideal candidate should have a strong background in customer service and be able to provide professional guidance to clients.
Key Responsibilities:
- Assist clients with inquiries related to student visas, work permit visas, visit visas, and air tickets.
- Provide consultation and guidance to clients on visa application processes.
- Handle customer queries, complaints, and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively with team members to ensure smooth service delivery.
Job Other Benifits:
- Performance bonus
Salary Review: Half Yearly
Service Commission Per Client 5%
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.52% |
| University of Dhaka | 1.59% |
| Cumilla Polytechnic Institute | 1.59% |
| Bangladesh Open University | 1.59% |
| Islamic University, Bangladesh | 1.59% |
| Sirajganj Govt. College | 1.59% |
| Dhaka University | 1.59% |
| Southeast University | 1.59% |
| University of Chittagong | 1.59% |
| Daffodil International University (DIU) | 1.59% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 84.92% |
| 31-35 | 11.11% |
| 36-40 | 2.38% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 32.54% |
| 20K-30K | 65.87% |
| 30K-40K | 1.59% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 41.27% |
| 0.1 - 1 years | 9.52% |
| 1.1 - 3 years | 20.63% |
| 3.1 - 5 years | 11.11% |
| 5+ years | 17.46% |
