Customer Service Officer, CED Department
Job Description
Title: Customer Service Officer, CED Department
Company Name: IDLC Finance Limited
Vacancy: 02
Job Location: Cumilla, Rajshahi
Employment Status: Full-time
Educational Requirements:
∎ Minimum graduate in any discipline with minimum CGPA of 3.00 (on the scale of 4) from any reputed University.
Job Responsibilities:
∎ Provide best in class service for the customers of IDLC and other stakeholders with focus on consistent delivery of excellent customer experience;
∎ Resolve product or service related problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution;
∎ Follow up the clients for collection;
∎ Email writing and proper communication with clients and stakeholders;
Additional Requirements:
∎ Having experience in Customer Service Department of Bank/NBFI/Telco/Air/relevant service industry will be considered as additional advantage.
∎ Fresher’s are also encouraged to apply
∎ Positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability.
∎ Excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English;
∎ Should have the ability to work under pressure;
∎ Strong command over MS Office specially Microsoft Word, Excel & PowerPoint;
Salary: Negotiable
Compensation & Other Benefits:
∎ IDLC promotes workplace equality through transparent recruitment practices, fair appraisal processes, attractive remuneration and incentive package, group insurance, equal career prospects and training opportunities for all its employees irrespective of gender, age, race, religion, ethnicity or disability.
∎ Qualification, skills and competency form our basis for nurturing talent.
∎ We are proud to state that favorable job responsibilities and adequate maternity benefit policies are increasingly attracting greater participation from female employees in the IDLC family.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 2 Jul 2022
Company Information:
∎ 21 Jun 2022
∎ IDLC Finance Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business :
Category: Bank/Non-Bank Fin. Institution
: Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability are encouraged to applyExcellent inter personal skills, team player, problem solving attitude along with excellent proficiency in EnglishGood personal presentation, especially when working with customers face to faceConfidence, patience, politeness, tact & diplomacy, when dealing with difficult situations;Creative thinking, able to come up with new ideas to improve Customer Service standards;Strong command over MS Office specially Microsoft Word, Excel & PowerPoint
Source: bdjobs.com
Deadline Expired on 2nd Jul 2022
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