Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Phoenix Corporation

Vacancy: 5

Age: 18 to 28 years

Job Location: Dhaka (Mirpur, Shewrapara)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors
• SSC
• SSC (Vocational)
• HSC (Vocational)

• 1 to 5 years
• The applicants should have experience in the following business area(s): E-commerce, F-commerce
• Freshers are also encouraged to apply.

• Age 18 to 28 years
• Only Male

• Experience: 1-2 years in customer service or a similar role(If you have no prior experience but can work smartly and efficiently, we will consider your application)

• Technical Skills: Proficiency in Microsoft Excel is mandatory

• Industry Experience: Prior experience in customer service, call centers, or a related field is preferred

• Communication: Excellent verbal and written communication skills

• Soft Skills: Strong problem-solving and conflict resolution abilities.

• Empathy and patience in handling customer inquiries and concerns.

• Ability to multitask and prioritize effectively in a fast-paced environment.

🌟 Join Our Growing E-Commerce Team!

We’re looking for honest, smart, and passionate individuals who excel in online sales, business development, and customer support within the e-commerce industry.
If you’re driven, responsible, and eager to grow with a long-term vision, we’d love to have you on our team!

🕙 Office Hours:

• Day Shift: 10:00 AM – 8:00 PM

• Noon Shift: 01:00 PM – 11:00 PM

Responsibilities

• Respond promptly to customer inquiries, complaints, and issues via website, phone, chat, and social media

• Provide accurate information regarding products, pricing, orders, delivery, billing, and returns

• Maintain records of customer interactions and transactions using Microsoft Excel

• Ensure a positive, professional attitude in all customer communications to achieve high satisfaction

• Provide feedback and suggestions to improve customer service processes

• Collaborate with internal teams (sales, operations, and technical support) to resolve issues efficiently

• Stay updated on product knowledge, company policies, and industry trends

• Over time allowance
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

Probation Period

• Duration: 3 Months
  Performance, communication, and teamwork will be evaluated before confirmation as a permanent employee.