Job Description
Title: Customer Service Executive
Company Name: Phoenix Corporation
Vacancy: 5
Age: at least 20 years
Location: Dhaka (Mirpur, Shewrapara)
Salary: Tk. 10000 - 12000 (Monthly)
Experience:
∎ 1 to 5 years
∎ Freshers are also encouraged to apply.
Published: 31 Jan 2025
Education:
∎ HSC, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at least 20 years
∎ Customer Service Executive – E-commerce Industry
∎ Additional Requirements:
∎ ✔ Age: 22 to 30 years
∎ ✔ Experience: 1-2 years in customer service or a similar role(If you have no prior experience but can work smartly and efficiently, we will consider your application)
∎ ✔ Technical Skills: Proficiency in Microsoft Excel and Word is mandatory
∎ ✔ Industry Experience: Prior experience in customer service, call centers, or a related role
∎ ✔ Communication: Excellent verbal and written communication skills
∎ ✔ Soft Skills: Strong problem-solving and conflict resolution abilities. Empathy and patience in handling customer inquiries and concerns. Ability to multitask and prioritize in a fast-paced environment.
∎
∎ Responsibilities:
∎ 🔹 Respond to customer inquiries, complaints, and issues promptly through multiple channels (website, phone, email, chat, and social media)
∎ 🔹 Provide accurate information regarding products, pricing, orders, delivery, billing, and returns
∎ 🔹 Maintain records of customer interactions and transactions using Microsoft Excel and Word
∎ 🔹 Ensure a positive and professional attitude in all customer interactions to achieve high customer satisfaction
∎ 🔹 Provide feedback and suggestions to enhance customer service processes
∎ 🔹 Collaborate with internal teams (sales, operations, and technical support) to resolve customer issues efficiently
∎ 🔹 Stay updated on product knowledge, company policies, and industry trends
∎ 🔹 Participate in training and professional development activities to enhance customer service skills
∎
Responsibilities & Context:
∎ We are looking for honest, smart, and passionate individuals who excel in online sales, business development, and customer support within the e-commerce industry. If you're driven and eager to grow with a long-term vision, we’d love to have you on our team!
∎ Office Hours:🕙 10:00 AM – 8:00 PM or 12:00 AM – 10:00 PM
Skills & Expertise:
Compensation & Other Benefits:
∎ Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ 3 months probation. Permanent employees will get the following benefits
∎ 3 months probation. Permanent employees will get the following benefits
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Mirpur, Shewrapara)
Company Information:
∎ Phoenix Corporation
∎ 180 Wasa Road West Shewrapara Mirpur Dhaka
∎ https://phoenix.com.bd/
∎ Phoenix Corporation is e-commerce platform delivers quality products at unbeatable prices—right to your doorstep! With mobile banking, cash-on-delivery, and support for local businesses, we make online shopping seamless, secure, and hassle-free. Shop smarter, live better!
Address::
∎ 180 Wasa Road West Shewrapara Mirpur Dhaka
∎ https://phoenix.com.bd/
∎ Phoenix Corporation is e-commerce platform delivers quality products at unbeatable prices—right to your doorstep! With mobile banking, cash-on-delivery, and support for local businesses, we make online shopping seamless, secure, and hassle-free. Shop smarter, live better!
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2025
Category: Customer Support/Call Centre
