Job Description
Title: Customer Service Executive For deploying Dutch Bangla Bank PLC
Company Name: Multidrive Services Limited
Vacancy: --
Age: 23 to 32 years
Location: Dhaka
Maximum Salary: Tk. 20000 (Monthly)
Published: 17 Apr 2025
Education:
∎ Bachelor/Honors, Masters
∎ Education Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Requirements:
Additional Requirements:
∎ Age 23 to 32 years
∎ Preference will be given those have experience.
∎ Not over 32 years of age as of July 01, 2025.
∎ Must have good interpersonal skills to understand customers concerns.
∎ Must be able to learn quickly to acquire the product & process knowledge related to service.
∎ Must also have good knowledge of computer operations and communications to use call center systems efficiently.
∎ Willing to work at the times required by call center management.
∎ Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
∎ Preference will be given those have experience.
∎ Not over 32 years of age as of July 01, 2025.
∎ Must have good interpersonal skills to understand customers concerns.
∎ Must be able to learn quickly to acquire the product & process knowledge related to service.
∎ Must also have good knowledge of computer operations and communications to use call center systems efficiently.
∎ Willing to work at the times required by call center management.
∎ Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Responsibilities & Context:
∎ Answer phone calls and handles customer inquiries related to Bank Products.
∎ Research required information using available resources and answer to customer queries.
∎ Manage and resolve customer complaints & requests.
∎ Provide customers with product and service information.
∎ Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.
∎ Identify and escalate priority issues Route calls to the appropriate resource.
∎ Follow up customer calls where necessary.
∎ Document all call information according to standard operating procedures Complete after call works.
∎ Answer phone calls and handles customer inquiries related to Bank Products.
∎ Research required information using available resources and answer to customer queries.
∎ Manage and resolve customer complaints & requests.
∎ Provide customers with product and service information.
∎ Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.
∎ Identify and escalate priority issues Route calls to the appropriate resource.
∎ Follow up customer calls where necessary.
∎ Document all call information according to standard operating procedures Complete after call works.
Compensation & Other Benefits:
∎ Provident fund, Insurance, Gratuity
∎ Festival Bonus Allowance
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka
Read Before Apply: Candidate may required to appear for a relevant aptitude test.
Company Information:
∎ Multidrive Services Limited
∎ 20/2 West Panthopath, North Dhanmondi, Dhaka-1205
∎ Outsourcing and Logistic Services
Address::
∎ 20/2 West Panthopath, North Dhanmondi, Dhaka-1205
∎ Outsourcing and Logistic Services
Application Deadline: 26 Apr 2025
Category: Bank/Non-Bank Fin. Institution
