Customer Service Executive For deploying Dutch Bangla Bank PLC

Job Description

Title: Customer Service Executive For deploying Dutch Bangla Bank PLC

Company Name: Multidrive Services Limited

Vacancy: --

Age: 23 to 32 years

Job Location: Dhaka

Salary: Tk. 20000 - 20000 (Monthly)

Experience:

Published: 2025-09-28

Application Deadline: 2025-10-05

Education:

• Bachelor/Honors
• Masters

• Education Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.

• Age 23 to 32 years

• Preference will be given those have experience.
• Not over 32 years of age as of December 31, 2025.
• Must have good interpersonal skills to understand customers concerns.
• Must be able to learn quickly to acquire the product & process knowledge related to service.
• Must also have good knowledge of computer operations and communications to use call center systems efficiently.
• Willing to work at the times required by call center management.
• Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

• Answer phone calls and handles customer inquiries related to Bank Products.

• Research required information using available resources and answer to customer queries.

• Manage and resolve customer complaints & requests.

• Provide customers with product and service information.

• Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.

• Identify and escalate priority issues Route calls to the appropriate resource.

• Follow up customer calls where necessary.

• Document all call information according to standard operating procedures Complete after call works.

• Provident fund,Insurance,Gratuity

Festival Bonus Allowance