Title: Customer Service Executive (Female)
Company Name: Halda Valley Food & Beverage Ltd.
Vacancy: --
Age: 25 to 35 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Bachelor’s degree in any discipline
Good communication skills in Bengali & English
Basic computer knowledge
Previous experience in customer service or e-commerce will get preference
Strong problem-solving and interpersonal skills
Job Context:
Halda Valley Food & Beverage Ltd. is looking for a smart, energetic, and customer-focused Customer Service Executive to join our team. Candidates with good communication skills, customer handling ability, and interest in e-commerce operations are encouraged to apply.
Job Responsibilities:
* Respond to customer inquiries through phone, email, chat, and social media
* Assist customers with product information, pricing, order placement, and tracking
* Handle customer complaints, returns, refunds, and exchange requests
* Coordinate with delivery and warehouse teams regarding order-related issues
* Maintain strong customer relationships to encourage repeat purchases
* Support online sales campaigns and promotional activities
* Update customer information and order details in the system
* Resolve customer problems quickly and professionally