Customer Service Executive (Dutch Bangla Bank PLC)
Job Description
Title: Customer Service Executive (Dutch Bangla Bank PLC)
Company Name: Multidrive Services Limited
Vacancy: --
Age: 23 to 32 years
Job Location: Dhaka
Salary: Tk. 20000 - 20000 (Monthly)
Experience:
Published: 2025-09-28
Application Deadline: 2025-09-28
Education: Education Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.
Requirements:
Skills Required:
Additional Requirements:
- Age 23 to 32 years
Preference will be given those have experience.
Not over 32 years of age as of December 31, 2025.
Must have good interpersonal skills to understand customers concerns.
Must be able to learn quickly to acquire the product & process knowledge related to service.
Must also have good knowledge of computer operations and communications to use call center systems efficiently.
Willing to work at the times required by call center management.
Willing to work and on 24 X 7 roster basis, including weekends and public holidays.
Responsibilities & Context:
Answer phone calls and handles customer inquiries related to Bank Products.
Research required information using available resources and answer to customer queries.
Manage and resolve customer complaints & requests.
Provide customers with product and service information.
Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.
Identify and escalate priority issues Route calls to the appropriate resource.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures Complete after call works.
Job Other Benifits:
- Provident fund,Insurance,Gratuity
Festival Bonus Allowance
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 16.18% |
| Dhaka College | 5.88% |
| University of Dhaka | 4.41% |
| University of Chittagong | 2.94% |
| Green University of Bangladesh | 2.94% |
| Institute of Science & Information Technology | 1.47% |
| Rangpur Govt. College, Rangpur | 1.47% |
| Carmicheal College, Rangpur. National University. | 1.47% |
| Anandamohan College, National University. | 1.47% |
| Rajshahi University of Engineering & Technology | 1.47% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 73.53% |
| 31-35 | 22.06% |
| 36-40 | 4.41% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 83.82% |
| 20K-30K | 13.24% |
| 30K-40K | 2.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 27.94% |
| 0.1 - 1 years | 11.76% |
| 1.1 - 3 years | 22.06% |
| 3.1 - 5 years | 20.59% |
| 5+ years | 17.65% |
