Customer Service (Call Center Agent - Shifting)
Job Description
Title: Customer Service (Call Center Agent - Shifting)
Company Name: Giant Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Contractual
Educational Requirements:
∎ Graduate in any discipline.
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service
∎ The applicants should have experience in the following business area(s):
Boutique/ Fashion, Call Center, E-commerce, Retail Store, Telecommunication
Job Context:
∎ Unit Name: Texmart Trading Company Ltd.
∎ Texmart Trading Company Ltd. (concern of Giant Group) is one of the leading national fashion brand retailer and distributor in Bangladesh with several local and international fashion brands under its umbrella.
∎ We are looking individual residing in and near Uttara area.
Job Responsibilities:
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers with informative manner, in keeping with the brand’s voice and tone.
∎ Respond to customer inquiry on our facebook and social media platforms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way.
∎ Excellent Communication skill with customers in appropriate accent
∎ Candidates should have the ability to make an instant decision and assist customers further.
∎ Manage large amounts of inbound and out bond calls in a timely manner.
∎ Timely reporting of daily incoming and outgoing call.
∎ Must be following communication "scripts" while dealing with customers.
∎ Will have to manage social media content for social media.
∎ Good command in Microsoft office specially excel for daily reporting
∎ No absenteeism without any notice & late allowed.
∎ Must be shifting and roaster duty
Additional Requirements:
∎ Age 18 to 30 years
∎ Excellent Communication skill to interact with customers and demonstrate good listening skills
∎ Self motivated and willing to work for longer period and any time in the day
∎ Flexibility to work till late and night shifting
∎ Applicants have to be Smart, energetic and good communication skill
∎ Dynamic sales skill.
∎ Self motivated & hard working.
∎ Knowledge of E-commerce industry is preferred but not mandatory.
∎ Smart in communication
∎ Good in Handling Phone calls.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ As per company policy.
Application Deadline: June 30, 2020
Company Information:
∎ Giant Group
∎ Address : Giant Business Tower (GBT), Level-13, Plot # 3, Sector # 3, Dhaka Mymensingh Road, Uttara C/A, Dhaka-1230 Tel no: +88 02 7913980-81
∎ Web : www.giantbd.com
∎ Business : A leading Group of Companies consisted of 14 sister concerns.
Category: Marketing/Sales
Source: bdjobs.com
Deadline Expired on 30th Jun 2020
Similar Jobs
Marketing Officer
ট্রেড মার্কেটিং সুপারভাইজার (TMS)
Marketing Officer (Water Pump)
Sales Officer (Animal Health Division)
Digital Marketing Manager
Chief Marketing Officer
POS Supervisor (Wholesale Club Ltd.)
Executive/Sr. Executive (Sales & Marketing)
Manager/ Sr. Manager, Marketing and Sales (Oriental Real Estate Ltd.)
Social Media Manager
Sales Executive
Asst. Manager - Sales & Marketing (Trims & Garments Accessories)
Jr. Sales Executive/Sales Executive (Showroom)
Sr. Executive/ Executive , Marketing & Sales [Office Furniture]
Zonal Sales Manager, Hygiene Products
Marketing Executive
Head of Marketing
Director- Sales (Electronics & Automobiles)
Territory Manager
Sales Manager/Deputy Sales Manager
Medical Promotion Officer
Officer/ Executive - Chicks & Feed Sales
Engineer (Sales, Marketing & Service)
Sr. GM/ GM - (Head of Sales), RLDL
Sales Officer, Rice Business
Senior Executive/ Assistant Manager (Brand & Communications)
Executive/Sr. Executive Sales and Marketing
Manager, Expansion
Area Sales Executive (ASE)
Senior Officer- Marketing (Ready Mix Concrete)
General Manager
Executive/ Senior Executive - Market Research
Coordinator (Marketing)
Executive /Senior Executive- Corporate Sales
GM (Marketing)
Merchandiser
Executive/ Senior Executive - Apartment Sales
Merchandiser
Territory Sales Manager (TSM)
Retailer Sales Officer (RSO)
Facebook Group